Group chat messages not seen, but marked as "seen"

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Nocturn16 Posts 2 Registration date Friday June 23, 2023 Status Member Last seen June 25, 2023 - Jun 23, 2023 at 03:22 PM
HelpiOS Posts 14339 Registration date Friday October 30, 2015 Status Moderator Last seen May 23, 2024 - Jun 26, 2023 at 05:18 AM

Let's say that in a group chat on WhatsApp, a user opens the chat where 10 messages were sent since they last opened it. If the user only saw the last of the new messages, why are all 10 of the messages marked as "seen" by the user?


Windows / Chrome 114.0.0.0

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1 response

HelpiOS Posts 14339 Registration date Friday October 30, 2015 Status Moderator Last seen May 23, 2024 1,885
Jun 25, 2023 at 03:16 PM

Hi,

It may be a glitch of the app... WhatsApp has detected that 10 messages have been missed and by loading on the phone of that person, they've been marked as seen.


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Nocturn16 Posts 2 Registration date Friday June 23, 2023 Status Member Last seen June 25, 2023
Jun 25, 2023 at 04:38 PM

From what I researched, the app is designed that way. Even if 100 new messages were sent in the group chat, as soon as a recipient opens the chat, all 100 will be marked as "seen" by that recipient. I am trying to understand why Whatsapp is designed that way. Marking a message as "seen" is supposed to give useful information to the sender of the messages. But if those messages aren't actually seen by a recipient, that information is inaccurate and useless.

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HelpiOS Posts 14339 Registration date Friday October 30, 2015 Status Moderator Last seen May 23, 2024 1,885 > Nocturn16 Posts 2 Registration date Friday June 23, 2023 Status Member Last seen June 25, 2023
Jun 26, 2023 at 05:18 AM

I think it's designed that way because they consider that a person will spontaneously go to see all the messages they've missed. But I agree that it should be marked as seen only if a message is really seen normally...

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