Cd rom not recognized by my new hard drive

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Ellablue - Dec 2, 2009 at 08:27 PM
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Dec 2, 2009 at 08:34 PM
Hello,
I had problems with my hard drive, had it replaced and set to factory settings. I'm trying to load my virus protection and my hard drive does not recognize my cd rom so I am unable to install anything. PLEASE HELP?
I tried going to the microsoft support help but it didn't work because I was suppose to delete upperFilters whatever that was and I didn't even have that word on my computer.

1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Dec 2, 2009 at 08:34 PM
If you had the Hard Drive replaced I would take it back since it looks like they may have disconnected the Optical Drive. If you have a desk top computer it might be a simple jumper setting (the master/slave jumpers). Have you gone to "Device Manager" to see if a optical drive is listed?
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