Previous Topic Next Topic

Windows want open because of virus

Closed
computer - 13 Dec 2009 à 12:41
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 - 14 Dec 2009 à 20:38
Hello, I need your help.
my computer has a virus on it and it will not let me open windows. i am running windows xp. i need to open windows so i can download nortin anti virus to get rid of the virus thats on my computer. the virus is called worm.win32.netsky. i dont want to restore it because i will lose all my programs on my computer. I was running macafee anti virus when i got the worm. i was trying to download nortin anti virus and nortin told me to delete macafee, so i did, big mistake because after that i couldnt do anyting.
Thanks, Lisa
Related:

1 response

Réponse 1 / 1
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
14 Dec 2009 à 20:38
The only sure way out of your mess is a complete Windows re-install.
But, first I would try a bootable antivirus product called AVIRA Rescue-CD It comes as a download that when executed burns a bootable CD on your computer. The Linux based CD is able to find and optionally remove or rename various virus and malware programs. Out of the box it is in German - you must click on the Union-Jack flag to change the interface to English. The default options just alert you when it finds a problem. You must go to the configuration settings tab and order it to remove the offending programs. You can download it here:
https://www.avira.com

Good Luck