Please follow the steps below to resolve this issue:
* Check your email application's spam or junk folder or filter. Please be aware that some emails may be blocked by your ISP (Internet Service Provider).
* Check that you're trying to log in from the exact email address you registered with. A common error is registering with an incorrect email domain (e.g., @comcast.com is not the same as @comcast.net).
keep in mind that email addresses never begin with a "www" prefix.