Cannot browse - ftp ok, email ok, ping ok

justabouthangingon - Oct 14, 2008 at 03:27 PM
 2NinerRomeo - Jun 14, 2015 at 07:11 PM

I have been following the thread from people with similar problems but mine is not fixed. This all happened yesterday when AVG falsely identified Zone Alarm as a Trojan and the 'Resident Shield' collected 350,000 examples as Zone Alarm ran all night. I uninstalled both AVG and Zone alarm but since then I am unable to browse the internet for longer than a few minutes. A reboot then restores access for a few minutes.

I have tried everything. I can access email and ftp. I can ping to URL and IP but cannot browse to either (therefore not DNS?) I have tried to fix with winsockxpfix but no effect. Have used netsh reset winsock catalogue no effect.

The effect occurs on different networks. I am using XP + SP2. Have used SP2 winsock fix also.

Could it be TCP/IP stack? Or corruptred browser? Tried system restore - no use.

Am losing the will to live.

6 responses
Jun 23, 2009 at 02:57 AM
Hi All,

Had the same problem... Firefox seemed to work, not Chrome nor IE.
In IE I went under Tools->Internet Options->Connections Tab->Lan Settings
Removed check mark next to Use a proxy server...
Put check mark next to Automatic ...

Johnny A. Escherich
Danske RSS Feeds
Indeed, if only one browser does not work, but the others do, it looks like a wrong browser setting. Wrong proxy settings are one of the most likely candidates then. But in our case, no browser works, so this is very unlikely. To me this looks much more like a problem in the IP socket.
Turning off the proxy setting (which was turned on by some malware) fixed my connectivity problem, THANKS!!!
ditto for me!!
Me too - thank you so much for helping me to get this RESOLVED!
Man that worked for me too - Very greateful, Thank you.
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,832
Oct 14, 2008 at 03:50 PM
Here are a few more things you can try. They might help :)

click on start, run, enter 'services.msc'

look for DHCP client....
if it says acquiring network address that means that the dhcp client is DISABLED OR STOPTED... highlight the DHCP client and on the left side you will see "START" the service, click on it and then it will say "STOP, RESTART" then double click on the service and on the startup type select automatic, apply

DHCP Client Service may not start automatically. When you attempt to start the Service manually, the following error may be displayed:

Error: Could not start the DHCP Client Service on local computer
Error 1068: The dependency service or group failed to start.

The DHCP Client Service in Windows XP, depends on these three components:
* NetBios over Tcpip
* TCP/IP Protocol Driver

If one of the above drivers fail to start, then the DHCP Client Service may not start.
Step I - Make sure that the three driver files are present

Open Windows Explorer and navigate to /Windir/System32Drivers folder. Make sure that the following files are present in the folder:

* afd.sys
* tcpip.sys
* netbt.sys

If one or more of the above driver files are missing, extract them from the Windows XP CD-ROM or from the ServicePackFilesi386 folder, whichever is the latest version.

Step II - Verify the number of Dependencies

From other sources in the Web, I've found that some versions of Norton Antivirus (NAV) adds an entry to the DHCP Service Dependencies, and removing NAV does not remove the appropriate value from the DHCP Dependencies.

To quickly determine the Dependency services for DHCP Client Service, type the following command in Start, Run dialog:


Verify the output. It should be exactly as below:

[SC] GetServiceConfig SUCCESS

BINARY_PATH_NAME : C:WINDOWSsystem32svchost.exe -k netsvcs
TAG : 0
: Afd
: NetBT

If additional entries are listed under DEPENDENCIES...
If any other additional drivers or Services are mentioned in the DEPENDENCIES section, you need to remove them via the registry. Follow these steps:

* Click Start, Run and type Regedit.exe
* Navigate to the following branch:
* Backup the branch to a REG file

HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Dhcp

* Double-click DependOnService MULTI_SZ value and set it's data as follows:


* Close Regedit.exe

Step III - Verify that the Dependency Service / components are running

Next step is to verify that the three dependency components are running. As the three components are actually the Kernel Drivers (Driver Service), you need to manage then via the Device Manager. Follow these steps:

* Click Start, Run and type DEVMGMT.MSC
* In the View menu, click Show hidden devices
* Double-click Non-Plug and Play drivers section
* Double-click the entry - AFD Networking Support Environment, and click the Driver tab
* Set the Startup type to System.
* Start the service. Note down the error message if any.
* Similarly start the two other drivers namely:

* TCP/IP Protocol Driver
* NetBios over Tcpip

* Close Device Manager and restart Windows.
i am facing same issue ..
i followed your steps ... no go
all 3 services were running perfectly
wht to no next...
i downgraded to ie6 from ie7
it worked for 1 day with firefox - again same issue
iam able to open web sites from windows explorer but not from internet explorer..
thnx for ur help...

RolloM > akmal
Jan 6, 2009 at 08:03 AM
Same problem here. What the heck... Does anyone have a solution yet? I've got AVG, too. So this might be the source of the problem.
Akmal > RolloM
Jan 9, 2009 at 12:18 AM
Hi room,

i resolved my internet issue
i uninstalled nortan antivirus and it started working perfectly


RolloM > Akmal
Jan 9, 2009 at 02:46 AM
Thanks for your answer. I didn't use Norton, but AVG antivirus. Had uninstalled that one before - no effect. I'm currently setting up my system from scrap. Looks like this is the only solution left :-(. But at least it seems to work...
padrescout > RolloM
Jan 11, 2009 at 03:32 PM
I had the exact saem problem, non DNS internet burn-down. I could do windows updates and ping through everything just fine but Mozilla, IE, and Chrome all reported no connectivity. Try reseting your tubes:

netsh winsock reset

^ run that command in either run box or command line (should work either way). It may want you to reboot afterwards, but this will get you going. maybe.
if u have tried all things then u try this for once

start> control panel> admin. tools> and dns

stop dns service and restart ur system

and check if the net is working.
Thanks its working for me !
Dns client services located services.msc not control panel
same scenario - avg w/ zone alarm - screwed up my pc! removed proxy setting - works fine...
Stoping and starting it did nothing, but for some reason stopping and rebooting did the trick. Gold star and an upvote for asif.
I had this problem. It turns out that I had blocked an AVG program with Zonealarm.

I think it was "AVG Network Scanner Service"

Unblocking it fixed it right away.

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I had a similar problem
I was able to get back to browsing on IE and Mozilla Firefox by turning off AVG's Link Scanner

I have not determined how to browse with the link scanner on
check for the internet explorer 8 version and remove that can solve.