laptop won't start up.Closed

Question

I've tried system repair, which restarts the laptop over and over. I can't take the laptop into ms dos mode as it's saying there is no C drive. I've tried selecting the system restore option but it won't work nor does the windows complete pc restore. Startup repair goes on and on but doesn't fix it.

I don't really want to restore it to it's factory settings as there are programs and data that I don't want to lose. 

Help me please!

Ambucias · Answer

Hello Susan,

When the C drive is not detected there are only two possible reasons:

1. There is an internal connectivity problem.
2. The hardrive itself is defective.

I afraid, if you are not electronically inclined that you will have to take it to repair shop.

Is it a Dell laptop?

How old is your laptop? There is an international two year warranty on laptops.

Good luck

Susan · Answer

The laptop is not even a year old. It's an acer. I think the problem is due to some of the downloads my children have done. I have AVG but it obviously wasn't strong enough.

It's been suggested that it's a worm.  :S

Ambucias · Answer

Hi Susan

Please try to boot into safemode with Networking and we will take it from there.

Do you have a flash drive or pendrive?

Susan · Answer

+It won't let me start up in safe mode either, I tried that before.    :o)

Yes I have a ?US/B stick. Is there a program that I can download onto a stick that I can boot it with

Ambucias · Answer

Susan

This is a very sticky wicket indeed.

You cannot boot at all, so you do not even access to command prompt, hence you cannot run anything.

I would see if upon the boot process the system will read the flash drive with Combofix on it:

http://www.combofix.org/download.php  and then run it from where it is.

If not, you must turn off your system, insert you Windows CD and reboot to see if you get the repair option.

Because of the limited means, I do not see any other solution.

Terribly sorry about that.  If it was a worm, it was really nasty beast.

Good luck

Laptop won't start up.

5 responses

Similar discussions

Subscribe To Our Newsletter!