You have to give all informations about your problem and about your identity : * Your e-mail (the "Windows Live ID"). * Your first name ant full name. * Your date of birth (month / day / year). * Your country. * The state, province or department in which you reside. * Your zip code. * The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org. * The answer to your secret question (if you don't remember it, notify it). * Emergency address email registered for this account (if no emergency address, notify it). * Your Internet service provider (at work or at home). * The date and approximate time of your last login. * The information below: o For Windows Live Hotmail user : + Examples of files names which you created in addition to those existing by defect + Examples of contacts contained in your address book. + Examples of old email titles contained in your inbox folders or messages. o For Windows Live Messenger user : + Examples of contacts contained in your contact list. + The nickname under which you appear on Windows Live Messenger. o For Xbox Live users : + The number of prepaid card for your Xbox (This information must match the email address you used to connect). o For subscribers to paid services (Windows Live Hotmail Plus or Microsoft Office Live): + The last four digits of your payment. + The full name as it appears on the card. + The expiration date of your payment as it appears on your card. VERY IMPORTANT! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations! Remember and do not forget that this is the only way you can expect to recover your account. !