I can't believe so many people are asking the same thing. Unfortunately, the answer will be just about the same for everyone.
Any time you lose a password to a FREE email service, pretty much the ONLY hope you have to get it reset is to go through the automated SECRET QUESTION that you have setup. If you can't pass that, then either you have forgotten the answer (or how it was spelled or even sometimes caps make a difference) or someone may have logged into your account and changed it, so the secret question and answers are no longer valid.
I have dealt with this a few times for friends with free email services such as yahoo or gmail. It's a trade off for not having to pay for the email...less customer support.
If you have a non-free email account (such as the ones provided to you by your internet provider) then they would be much more likely to help with resetting the password and account information, since they are probably able to verify other account information such as payment info or address or something to get it reset. (I know it seems like those email accounts are "free" too but actually the ISP probably includes the ability to use their email addresses with the price you already pay for the service). I prefer free email accounts personally mainly so they can be used from anywhere, and even if I change ISP's or happen to go broke and have my internet disconnected, I would still have email access.