Having a virus, which got me exhausted! help

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inna - Jun 13, 2010 at 08:34 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 14, 2010 at 04:38 PM
Hello,
my laptop got some kind of virus probab
ly through limewire, symptoms are: totally freezes in normal mode, doesn't open any browsers or Norton, doesn't run Norton from cd, in safe mode works okay but Norton scan didn't detect anything, downloaded antimalware bytes, it detected 707 errors, had to buy product to repair those, but when entered normal mode, all same story! I am exhausted, don't know what to do! If someone knows will be greatful for any help!


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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Jun 14, 2010 at 04:38 PM
Hello,

First, I apologize for the spam you may have received previously. It was deleted.

For a first step, please:

Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

Let me know if the problem is solved or not.

Best regards
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