Outlook email problem

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Hello,
I changed email account to att.net and having trouble getting email set up. Able to receive emails but unable to send emails. When testing account setting get message "Unable to send test Message. Please verify the E-mail Address field". The email address field is correct and I have even had someone else enter it because I thought I was going nuts. It is identical to address we have on another computer in the house that we are able to both receive and send emails. Has anyone experienced this problem? thanks.


3 replies


Dear Sir,

Please provide more information about the email account that you have so that we get to help you appropriately in its configuration.

Thank you.
Sending emails normally use the smtp address.
Check whether this field is also correct,.. it should be the one from att.net..
( wild guess, smtp.att.net ?? ) you would need an actual account there, att.net should know your email address.

Before you can fix the problem, you need to identify the cause.

The probable causes are:

1. An add-in that marks items read if you view the Outbox.
2. Not authenticating properly with the mail server.
3. No default email account set.
4. Using a program that access the pst or ost data, such as MSN Desktop Search.
5. An antispam or antivirus scanner is scanning outgoing mail.