Internet explorer

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 Cassandra_IE_Team -
Hello,
I down loaded spy-ware onto my computer and now internet explorer wont work. I need this to get onto my work. What did I do wrong?


2 replies


Dear Sir,

There might be some problems upon the browser itself. Please consider repairing the system, using an alternative browser or still remove the application and get it installed back.

Thanks.

Hello There,

First you'll want to remove the spyware - you can try using Windows Defender to do this - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx (assuming you are running Windows XP Service Pack 2 or later).

Then you can reinstall / repair Internet Explorer. The instructions from this support article will tell you the appropriate steps to take - https://docs.microsoft.com/en-us/troubleshoot/browsers/how-to-repair-or-reinstall-ie

Hope this helps!

Cheers,
Cassandra
IE Outreach Team