Computer will not connect to internet

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Deanna - Aug 15, 2010 at 12:44 AM
dawooddoe Posts 404 Registration date Saturday February 21, 2009 Status Member Last seen November 12, 2010 - Aug 15, 2010 at 09:28 AM
Hello,

I recently had two viruses on my hp laptop, I
believe I have deleted them from computer, However I cannot connect to internet now. Any suggestions?


Deanna

4 replies

Normally When your PC Infected by Virus you need to install the latest Version of Anti Virus,
i Myself reinstall my OS :D because the Speed will not be as it was in the first day.

But anyway if you are using LAN ? make sure the Virus didn't change the IP/Port
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Blocked Profile
Aug 15, 2010 at 04:37 AM
Hi there,

It may be during virus removal you removed the driver of nic card,check in device manager and replace if missing.

Thanks
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Aug 15, 2010 at 09:26 AM
Hello,

Try this 1.

1)Click on Start --> Run --> Type devmgmt.msc and click on OK.

"Device Manager" will be opened. If you notice any yellow mark then reinstall the

drivers. You can download the drivers from the manufacture website.

2)Right click on the "Internet Explorer" icon---->Click on properties---> Click on

"Connections" tab-->Click on "LAN settings" button. In that window uncheck all

the options, if you notice any options selected.

If the problem still exists, try resetting your TCP/IP.

Click on the below link and download the file

http://download.microsoft.com/download/F/5/0/F5036E5B-A675-441F-AED9-57F9E1E9470F/MicrosoftFixit50199.msi

Run the download file and follow the instructions.

Good Luck.
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dawooddoe Posts 404 Registration date Saturday February 21, 2009 Status Member Last seen November 12, 2010 108
Aug 15, 2010 at 09:28 AM
Think most likely the Winsock catalog is corrupted, you can try to use this WinSockFix to fix it.

If still not solving your problem, advise you to format and reinstall the Windows XP, this is the best way to clean virus and you should be able to connect to Internet later.

Hope this helps.
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