Sound will not work on my hp laptop

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My sound will not work on my hp laptop. IT just randomly stopped workig, it says that its on mute and when i click on the volume button it troubleshoots but doent come up with anythig. Ive tried going to the device manager and trying to fix it and the sound doest even work with headphones. I'm completley lost what do i do?

1 reply

Dear Jj,

If the sound drivers are installed, it might be that you should have them updated in order to get free of the trouble.

Thanks in advance.