CD/DVD Drive disappeared

PC victim - Aug 31, 2010 at 05:39 PM
 PC victim - Aug 31, 2010 at 06:12 PM

My disk drive seems to have disappeared: I can't play any disks, even those which worked previously and in other computers. I also can't write any CDs. When I try the many recommended internet solutions and Microsoft troubleshooters nothing seems to help and my CD drives no longer seem to register on "My Computer". When I go to "device manager" the drive name has a yellow exclamation mark and every attempt at restart brings up the error message:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
What is Code 19? Is there anything I can do or is a new drive/PC necessary?

Please help! Thanks

2 replies

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Aug 31, 2010 at 05:47 PM

Try this 1

Click on Start --> Run --> type regedt32 and press "Enter"

Registry editor will be opened.

Backup your registry by going to File --> Export and save the file with any name.

Now on the left side, navigate to the location

HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> Control

----> Class ---> Click on {4D36E965-E325-11CE-BFC1-08002BE10318}

At right side delete these files if u find it

upper filters,lower filters,upper filters.bak,lower filters.bak and then restart your


Good Luck.
Thankyou so so much for a brilliant solution - I was searching for hours - that was perfect! xxx
Thank you so much - after hours of searching you found me a perfect solution!

:D xxx