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Possible hardware virus on my Dell Laptop

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Carol - Sep 8, 2010 at 11:17 AM
Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 - Sep 9, 2010 at 05:55 AM
Hello,



I did a dell factory restore on my Dell Inspirson 1525 and am now trying to download my mcafee and am getting an error message: "IE cannot download DMSetup.exe from download.mcafee.com. IE was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later. " I get a similar messageswhen I attempted to download other programs. I am thinking I need to replace the hard drive, but was hoping I can do something else less drastic. Initially the problem was IE wouldn't open and then I couldn't connect and then my network window wouldn't open. Hence the factory restore..Please help any advice is welcome.
Thank you.
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2 responses

Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Sep 9, 2010 at 05:52 AM
Dear Carol,

You will be happy to read that you do not have a virus, it is mostly due to IE and you will not need to replace your hd.

First try to download and run CCleaner:

https://ccm.net/downloads/security-and-maintenance/4555-ccleaner/

If you are prevented from downloading, clean you cache and all temp files.

Good luck
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Answer 2 / 2
Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 21
Sep 9, 2010 at 05:55 AM
but please to clean out the cookies that get on your IE too
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