My hard drive is not working properly

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my thoshiba hard drive is working but my filles dosent open and it is visible and the file capacity is full as well.pls write for me how to solve this problem coz ive got so meny important things in there.thank you

1 reply

what kind of files are they

have you changed your user account because if you encrypt a file under a user profile then it becomes inaccessible to other account users

if not then goto the drive in which your inaccessible files are there
right click on the drive go to properties in that at top u will find tools go to tools in that u will see error checking click on check now then click on automatically fix file system errors then click on start let it finish and see if the files r now accessible