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Internet won't work but is connected.

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smokey. - Oct 6, 2010 at 02:11 AM
 Blocked Profile - Oct 20, 2010 at 05:29 PM
Hello,
My boyfriend has recently moved to London and taken his laptop to home recently. They got a sky pakage with the internet but it won't work on his laptop. It works fine for the other house mates, but not on his.
The laptop says it has a good strong connection but it won't let him get onto Internet explorer.

He rang sky and they tried loads of things but nothing worked, the man said it might be a problem with the card.

But the internet worked on the laptop at home. Please help.
Thanks


1 response

Answer 1 / 1
sharpman Posts 1021 Registration date Saturday May 23, 2009 Status Contributor Last seen October 20, 2010 183
Oct 20, 2010 at 02:16 PM
has he tried one of the alternative browsers ie firefox or opera ?

has he checked and compared the settings of the computers that can connect.

what operating system is he using?
0
Blocked Profile
Oct 20, 2010 at 05:29 PM
Hi,


As requested by sharpman has he done the above?ask him check his tcp/ip settings from manual to automatic configuration and reset his ip in command line by this:

open cmd,

ipconfig /release
ipconfig /flushdns
ipconfig /renew and may also require to make a reboot of system


Thanks
0

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