Internet won't work but is connected. [Closed]

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 Blocked Profile -
Hello,
My boyfriend has recently moved to London and taken his laptop to home recently. They got a sky pakage with the internet but it won't work on his laptop. It works fine for the other house mates, but not on his.
The laptop says it has a good strong connection but it won't let him get onto Internet explorer.

He rang sky and they tried loads of things but nothing worked, the man said it might be a problem with the card.

But the internet worked on the laptop at home. Please help.
Thanks


1 reply

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Registration date
Saturday May 23, 2009
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October 20, 2010
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has he tried one of the alternative browsers ie firefox or opera ?

has he checked and compared the settings of the computers that can connect.

what operating system is he using?
Blocked Profile
Hi,


As requested by sharpman has he done the above?ask him check his tcp/ip settings from manual to automatic configuration and reset his ip in command line by this:

open cmd,

ipconfig /release
ipconfig /flushdns
ipconfig /renew and may also require to make a reboot of system


Thanks