Can locate Cd/Dvd Rom

Solved/Closed
penny - 12 Nov 2010 à 12:48
wickramasinghey Posts 1 Registration date Monday 21 November 2016 Status Member Last seen 21 November 2016 - 21 Nov 2016 à 21:07
Hello,
My computer is an hp w2007 with windows 7. I am having trouble with my cd/dvd rom. I cann't locate it under the computer list. I can however go to the media player but it won't let me burn cd's or play them. It keeps saying that its not hooked up, missing or corrupted code 39. Please help me. Much appreciated.
Penny

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2 responses

jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020
13 Nov 2010 à 06:07
Hello,

Try this 1

Click on Start --> In search box, type regedt32 and press "Enter"

Registry editor will be opened.

Backup your registry by going to File --> Export and save the file with any name.

Now on the left side, navigate to the location

HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> Control

----> Class ---> Click on {4D36E965-E325-11CE-BFC1-08002BE10318}

At right side delete these files if u find it

upper filters,lower filters,upper filters.bak,lower filters.bak and then restart your

PC.

Good Luck.
wickramasinghey Posts 1 Registration date Monday 21 November 2016 Status Member Last seen 21 November 2016
21 Nov 2016 à 21:07
Thank you!
It works for me.
(Dell inspiron 3543
HL-DT-STDVD+-RW_GU90N)