Starts up, screen goes black. . .?

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Anne - Dec 1, 2010 at 10:56 AM
bionik
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- Dec 31, 2010 at 04:27 AM
Hello,
I have been using an Acer AspireONE netbook to do my writing and other activities, and recently got a trojan virus [yeah, I felt like a moron] however, I found and fixed the virus and scanned and fixed the others, however my computer was going really slow, and then it shut off on me. When I try to boot it up, the Acer screen shows, then it goes to a black screen with a small, blinking underscore-thing [I don't know the technical term] in the upper left hand corner. I cannot type in anything, buttons don't seem to work, but I CAN access the F2 Startup Utility menu. Switching the Boot priority order didn't solve anything, nor did the whole, take out battery and power cord, hold power button for 30 seconds, then reattach everything method.
I really need the files on this computer, is there a way I can fix it without taking it into a repair place? [I don't have any money for it right now. . .]
Thanks LOADS!

Annie


1 reply

bionik
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Dec 31, 2010 at 04:27 AM
Greatings,

Try this 1.

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) Click on Start --> Run --> Type regedt32 and press Enter.

[ If you are using Windows Vista or 7 then click on Start --> In search box, type

regedt32 and press Enter.]

Registry Editor will be opened. Navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Regards!
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