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Severe crash 2 antiviruses

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Cori Davis - Jan 20, 2011 at 04:40 PM
 Cori Davis - Jan 21, 2011 at 04:32 PM
Hello,

My problems started when two of my antivirus programs turned out to conflict with each other, AVG and Avast. AVG kept detecting Avast as a virus, but when I clicked "fix" or "heal it said "forced removal could cause system instability or even crash". Yesterday it gave me a different message, normally it says "moved to vault" but last night it said "reboot required" now for the serious problem...

When I started up this morning, my computer immediately froze. The mouse worked fine, as did the keyboard, but I couldn't click anything or use any key combinations and all programs that were running stopped responding. I had to unplug my laptop and restart trying to fix it with no luck.
I looked up System Restore and decided to try it, but now it only shows my wallpaper with no icons, no taskbar, and Ctrl-alt-delete does nothing. I really need help on this ASAP.

My computer is a Dell Latitude D531 laptop running on and XP system

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2 responses

Answer 1 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,172
Jan 20, 2011 at 04:47 PM
Do you get command prompt when pressing the Windows' key?
1
Cori Davis
Jan 20, 2011 at 04:55 PM
Nope, nothing. it's completely stuck
0
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,172
Jan 20, 2011 at 04:58 PM
Can you boot in safe mode? (tapping F8 during booting)
0
Cori Davis
Jan 20, 2011 at 04:59 PM
I'll try, but i'm a bit nervous by cutting off the power so many times
0
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,172
Jan 20, 2011 at 05:00 PM
It's the only way to get access.

I will sign out in 25 minutes.
0
Cori Davis
Jan 20, 2011 at 05:01 PM
ok, i'll try it.
0
Answer 2 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,172
Jan 20, 2011 at 05:25 PM
Cori,

It's supper time.

If you get into safe mode, here is what I would like to do:

Go to control panel, add remove program ans delete Avast you can also use if you can access internet:

http://ccm.net/download/download-9468-revo-uninstaller-portable

Next use this registry cleaner:

install and run this totally free yet very efficient registry cleaner :

https://ccm.net/download/download-13339-eusing-free-registry-cleaner

Then defragment your hardisk.

Got to go see you in the morning
0