Severe crash 2 antiviruses

Solved/Closed
Cori Davis - Jan 20, 2011 at 04:40 PM
 Cori Davis - Jan 21, 2011 at 04:32 PM
Hello,

My problems started when two of my antivirus programs turned out to conflict with each other, AVG and Avast. AVG kept detecting Avast as a virus, but when I clicked "fix" or "heal it said "forced removal could cause system instability or even crash". Yesterday it gave me a different message, normally it says "moved to vault" but last night it said "reboot required" now for the serious problem...

When I started up this morning, my computer immediately froze. The mouse worked fine, as did the keyboard, but I couldn't click anything or use any key combinations and all programs that were running stopped responding. I had to unplug my laptop and restart trying to fix it with no luck.
I looked up System Restore and decided to try it, but now it only shows my wallpaper with no icons, no taskbar, and Ctrl-alt-delete does nothing. I really need help on this ASAP.

My computer is a Dell Latitude D531 laptop running on and XP system

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2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jan 20, 2011 at 04:47 PM
Do you get command prompt when pressing the Windows' key?
Nope, nothing. it's completely stuck
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jan 20, 2011 at 04:58 PM
Can you boot in safe mode? (tapping F8 during booting)
I'll try, but i'm a bit nervous by cutting off the power so many times
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jan 20, 2011 at 05:00 PM
It's the only way to get access.

I will sign out in 25 minutes.
ok, i'll try it.
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jan 20, 2011 at 05:25 PM
Cori,

It's supper time.

If you get into safe mode, here is what I would like to do:

Go to control panel, add remove program ans delete Avast you can also use if you can access internet:

http://ccm.net/download/download-9468-revo-uninstaller-portable

Next use this registry cleaner:

install and run this totally free yet very efficient registry cleaner :

https://ccm.net/download/download-13339-eusing-free-registry-cleaner

Then defragment your hardisk.

Got to go see you in the morning