Severe crash 2 antiviruses Solved/Closed

Question

Hello,    

My problems started when two of my antivirus programs turned out to conflict with each other, AVG and Avast. AVG kept detecting Avast as a virus, but when I clicked "fix" or "heal it said "forced removal could cause system instability or even crash".  Yesterday it gave me a different message, normally it says "moved to vault" but last night it said "reboot required" now for the serious problem...   

     When I started up this morning, my computer immediately froze.  The mouse worked fine, as did the keyboard, but I couldn't click anything or use any key combinations and all programs that were running stopped responding.  I had to unplug my laptop and restart trying to fix it with no luck.   
     I looked up System Restore and decided to try it, but now it only shows my wallpaper with no icons, no taskbar, and Ctrl-alt-delete does nothing.  I really need help on this ASAP.   

My computer is a Dell Latitude D531 laptop running on and XP system  

Configuration: Windows XP / Internet Explorer 8.0

Ambucias · Answer

Do you get command prompt when pressing the Windows' key?

Ambucias · Answer

Cori,

It's supper time.

If you get into safe mode, here is what I would like to do:

Go to control panel, add remove program ans delete Avast you can also use if you can access internet:

http://ccm.net/download/download-9468-revo-uninstaller-portable

Next use this registry cleaner:

install and run this totally free yet very efficient registry cleaner :

https://ccm.net/download/download-13339-eusing-free-registry-cleaner

Then defragment your hardisk.

Got to go see you in the morning

Severe crash 2 antiviruses

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