Crashed computer

Solved/Closed
kyouko17 Posts 5 Registration date Thursday January 27, 2011 Status Member Last seen January 28, 2011 - Jan 27, 2011 at 11:15 PM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jan 29, 2011 at 10:58 AM
Hello,

I am having a huge problem in my Windows XP. My friend and her brother was changing the desktop wallpaper on Google images ; spyware terminator was auto scanning, and it suddenly showed a result of a trojan horse virus(Win-Trojan/Agent.28929 and Win32/AutoRun.EU ) . They removed and a tab showed that the trojan horse couldn't be removed, they recommended to restart , they restarted it and after the computer was restarted, my desktop had nothing, no icons, no taskbar, nothing at all. The only thing that functions is the ctrl+alt+delete and the mouse moving ( no right click ).

Later after that I restarted the computer by pressing constantly on F8. I later managed to go on safe mode ( it functioned fine). They gave us an application which is System Recovery and I chose to recover it to the previous date, which is 26 of January 2011. The computer restarted and I returned to normal mode, but the problem remains. Thinking that it failed I went back to safe mode, but later found out that it went blank too, as the normal mode did.

I have searched for many solutions online to recover the system (as I have important documents in it) but nothing came, please reply with a full, descriptive solution. Thank you.

4 responses

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 28, 2011 at 12:15 AM
Hello,

Try this 1

Hold the Ctrl & Shift keys and press the "Esc" key. "Task Manager" will be opened

Click on "File" --> New Task --> Type explorer.exe and press Enter.

Later download the Malwarebytes' Anti-Malware from the below link

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it --> Perform "Full Scan"

Note : Default selected option is "Quick Scan".

Good Luck.
kyouko17 Posts 5 Registration date Thursday January 27, 2011 Status Member Last seen January 28, 2011
Jan 28, 2011 at 12:32 AM
Thank you for the solution, but for some certain reason, my XP doesn't except the explorer.exe, it just states that they don't know it.
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 28, 2011 at 07:15 AM
Hello,

Try this 1

1) Hold the Ctrl & Shift keys and press the "Esc" key. "Task Manager" will be opened

Click on "File" --> New Task --> Type cmd and press Enter.

"Command Prompt" will be opened. Now enter the below commands

1.1) cd\ and press Enter. Now your prompt changes to C:\>

1.2) cd windows and press Enter. Now your prompt changes to C:\Windows>

1.3) ren explorer.exe explorer1.exe and press Enter

[Note: If it says explorer.exe file not found, continue with the next steps]

1.4) cd system32\dllcache and press Enter. Now the prompt changes to

C:\WINDOWS\system32\dllcache>

1.5) copy explorer.exe c:\windows and press Enter

[ 1 file(s) copied message should appear ]

2) Now enter the command

start explorer.exe ---> Press Enter.

Good Luck
kyouko17 Posts 5 Registration date Thursday January 27, 2011 Status Member Last seen January 28, 2011
Jan 28, 2011 at 05:54 PM
step 1.5 did not work
"explorer.exe' is not recognized as an internal or external command, operable program or batch file."
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jan 29, 2011 at 10:58 AM
Hello,
Try this 1
Enter the command once again to copy the explorer.exe file.
Or
Follow the above steps and open the command prompt. Now enter the below command
sfc /scannow --> Press Enter.
Good Luck
kyouko17 Posts 5 Registration date Thursday January 27, 2011 Status Member Last seen January 28, 2011
Jan 28, 2011 at 06:09 PM
Extended info :

I ran a scan with drweb and I got a list of viruses like:
win32.HLLW.Gavir.ini
Trojan.Hottrend.34
Win32.Dat.15
Trojan.Starter.1602

These viruses are found in winlogon.exe, Desktop_.ini, dll, OLD36.tmp, OLD38.tmpand zx.dll (so far)
kyouko17 Posts 5 Registration date Thursday January 27, 2011 Status Member Last seen January 28, 2011
Jan 28, 2011 at 08:11 PM
Issue:
I restarted the XP after the scan and this appeared ( as a blue screen):

STOP:c000021a {Fatal System Error}
The windows Logon Process system process terminated unexpectedly with a status of 0xcoooooo5(0x0000000 0x00000000).
The system has been shut down.