Crashed computer
Solved/Closed
kyouko17
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5
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Thursday January 27, 2011
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January 28, 2011
-
Jan 27, 2011 at 11:15 PM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jan 29, 2011 at 10:58 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jan 29, 2011 at 10:58 AM
4 responses
jack4rall
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6428
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Jan 28, 2011 at 12:15 AM
Jan 28, 2011 at 12:15 AM
Hello,
Try this 1
Hold the Ctrl & Shift keys and press the "Esc" key. "Task Manager" will be opened
Click on "File" --> New Task --> Type explorer.exe and press Enter.
Later download the Malwarebytes' Anti-Malware from the below link
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Update it --> Perform "Full Scan"
Note : Default selected option is "Quick Scan".
Good Luck.
Try this 1
Hold the Ctrl & Shift keys and press the "Esc" key. "Task Manager" will be opened
Click on "File" --> New Task --> Type explorer.exe and press Enter.
Later download the Malwarebytes' Anti-Malware from the below link
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Update it --> Perform "Full Scan"
Note : Default selected option is "Quick Scan".
Good Luck.
kyouko17
Posts
5
Registration date
Thursday January 27, 2011
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Member
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January 28, 2011
Jan 28, 2011 at 05:54 PM
Jan 28, 2011 at 05:54 PM
step 1.5 did not work
"explorer.exe' is not recognized as an internal or external command, operable program or batch file."
"explorer.exe' is not recognized as an internal or external command, operable program or batch file."
jack4rall
Posts
6428
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Sunday June 6, 2010
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July 16, 2020
Jan 29, 2011 at 10:58 AM
Jan 29, 2011 at 10:58 AM
Hello,
Try this 1
Enter the command once again to copy the explorer.exe file.
Or
Follow the above steps and open the command prompt. Now enter the below command
sfc /scannow --> Press Enter.
Good Luck
Try this 1
Enter the command once again to copy the explorer.exe file.
Or
Follow the above steps and open the command prompt. Now enter the below command
sfc /scannow --> Press Enter.
Good Luck
kyouko17
Posts
5
Registration date
Thursday January 27, 2011
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Member
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January 28, 2011
Jan 28, 2011 at 06:09 PM
Jan 28, 2011 at 06:09 PM
Extended info :
I ran a scan with drweb and I got a list of viruses like:
win32.HLLW.Gavir.ini
Trojan.Hottrend.34
Win32.Dat.15
Trojan.Starter.1602
These viruses are found in winlogon.exe, Desktop_.ini, dll, OLD36.tmp, OLD38.tmpand zx.dll (so far)
I ran a scan with drweb and I got a list of viruses like:
win32.HLLW.Gavir.ini
Trojan.Hottrend.34
Win32.Dat.15
Trojan.Starter.1602
These viruses are found in winlogon.exe, Desktop_.ini, dll, OLD36.tmp, OLD38.tmpand zx.dll (so far)
kyouko17
Posts
5
Registration date
Thursday January 27, 2011
Status
Member
Last seen
January 28, 2011
Jan 28, 2011 at 08:11 PM
Jan 28, 2011 at 08:11 PM
Issue:
I restarted the XP after the scan and this appeared ( as a blue screen):
STOP:c000021a {Fatal System Error}
The windows Logon Process system process terminated unexpectedly with a status of 0xcoooooo5(0x0000000 0x00000000).
The system has been shut down.
I restarted the XP after the scan and this appeared ( as a blue screen):
STOP:c000021a {Fatal System Error}
The windows Logon Process system process terminated unexpectedly with a status of 0xcoooooo5(0x0000000 0x00000000).
The system has been shut down.
Jan 28, 2011 at 12:32 AM
Jan 28, 2011 at 07:15 AM
Try this 1
1) Hold the Ctrl & Shift keys and press the "Esc" key. "Task Manager" will be opened
Click on "File" --> New Task --> Type cmd and press Enter.
"Command Prompt" will be opened. Now enter the below commands
1.1) cd\ and press Enter. Now your prompt changes to C:\>
1.2) cd windows and press Enter. Now your prompt changes to C:\Windows>
1.3) ren explorer.exe explorer1.exe and press Enter
[Note: If it says explorer.exe file not found, continue with the next steps]
1.4) cd system32\dllcache and press Enter. Now the prompt changes to
C:\WINDOWS\system32\dllcache>
1.5) copy explorer.exe c:\windows and press Enter
[ 1 file(s) copied message should appear ]
2) Now enter the command
start explorer.exe ---> Press Enter.
Good Luck