How to retrive the blocked account

Closed
zee4 - Feb 24, 2011 at 08:38 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 25, 2011 at 06:15 AM
Hello,

my hotmail account has been blocked, when i try to open it i always find this messege
(Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
i am using this account since 1995 and i forgot the requisite information when i created this account. if someone can guide me how i can retrive my account. thanks

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Feb 25, 2011 at 06:15 AM
Hello Zee4,

Looks like your account has been hacked.

Here is the only way to recover it:

If your MSN/Hotmail Account has been hacked!

If your MSN Account has been hacked, go to MSN email support:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !

Remember and do not forget that this is the only way you can expect to recover your account!

Good luck
0