I got same problem Hotmail accounts blocked

cindy - May 19, 2011 at 01:15 PM
 cindy - May 21, 2011 at 06:07 PM

I got same problems, my accounts has been blocked and i tried everything what"s the instruction says and it seems i stll got no solution. I am already frustrated this kind of issue, i need to open out my accounts and print my online boarding pass ASAP. My phone number that i gave before is not working anymore and i wont be able to change it .It doesn't let me in . I sent messages to Windows Live ID solution center help and join in the forum also. Please anybody over there could help me unblocked my accounts asap.
Thanks so much../cindy


4 responses

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175
May 20, 2011 at 05:23 AM
Please follow this procedure


you need to follow the password reset link and when it comes to the three options of how you want to change your password click on the last one, customer support and then fill out the form!

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
For Windows Live Hotmail user :
Examples of files names which you created in addition to those existing by defect
Examples of contacts contained in your address book.
Examples of old email titles contained in your inbox folders or messages.
For Windows Live Messenger user :
Examples of contacts contained in your contact list.
The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
Remember and do not forget that this is the only way you can expect to recover your account!

Here is the text taken from Hotmail/MSN site on how to recover your account:

Somebody stole your password to send spam. We temporarily block the accounts compromised to help you you and your contacts, and then let us help you to recover your account.

The fastest means to recover your account is to change your password. Then you will want certainly to ensure you that the person at the origin of this incident did not change the data of your account, which would enable him to take again at once the control of your account.

Here the steps which you should follow:

1. Can you always connect you? If you can,change your password. For this follow our steps to modify your password.


2. Were asked to give your cell phone number after connected? At the time of connection, it is possible indeed that we ask for a telephone number in order to send you a message text containing to you a secret code. This is intended to prevent the spammers from using your account.

3. If you do not manage to connect you, try to redefine your password. http://windowslivehelp.com/

During the process of validation it to you will be asked key information on your account Windows Live that you only you will be able to provide us. This enables us to check that you are the rightful owner of the account. The criteria of requirement intended to protect you are very strict, consequently you must give us as much information as possible and details for each question. It is possible that you need to request from some your friends and contacts to ask for confirmation of subject of received emails or addresses email of contacts. The more information, the more we will be able to validate your account and thus to help you to recover the access on your account.

If for a different reason you can't connect you for a different reason, see information on this subject on the page relating to connection problems of connection:


There is no other way to recover your account and no other way to contact Hotmail.

Look at this thread proving that the solution provided works:


You must be patient as there are thousands of Hotmail users who got their account hacked and blocked.
thanks so much for your reply. I did everything that i could think of and god knows im truthful real owner of (deleted fot securitu reasons) hotmail account. I even reset my password in the windows live id messenger but still can't log in. I even saw my picture profile in the log in box. I use the new password to log in but cant log in and i got a message that my windows id was block. I sent so many mails to windows live solution center same answer that i get from them. I even open a new windows live id account but its useless for me all my important contact and files is in my older account, my job address is in my hotmail emails. My itenerary for my online plane ticket, booking number that i need to print as my boarding pass. I dont have much time. Im here in Morocco i need to fly on the 28th to spain and 31th in Italy. Please help..unblocked my accounts. Thanks much/cindy
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175
May 21, 2011 at 04:45 AM
Cindy, I have given the only way to get in contact with Hotmail, there is no other way. Fill the form and wait for an answer. Sorry but Hotmail has become very unsafe and for the time being cannot be trusted for lack of security.
thanks so much Ambucias.. i do really understand you and i fill out the form so many times. thanks...thanks..