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Desktop icons, taskbar disappeared [Closed]

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 luna -
Hello, the desktop icons disappeared on my computer at work and i tried doing "ctrl +alt+del" to bring up the task manager but it says "task manager has been disabled by your administrator". the next thing i did, "HKEY_LOCAL_MACHINE\SOFTWARE\Micsrosoft\windows NT\CurrentVersion|Winlogon" i double clicked shell and changed "Explorer.exe to Explorer1.exe and clicked ok but when i restarted my computer, the taskbar was gone. please help.



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Answer 1 / 2
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Registration date
Thursday August 19, 2010
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Last seen
August 3, 2016
Hi,

Check for any related logs in event viewer.

I'd suggest you follow these steps and check.

Step 1:
Boot your computer in safe mode and check if the issue persists.

Step 2:
If it does not, then most probably there is a third party software conflict that may be causing the issue to occur. I'd suggest you put your computer in a clean boot state and check. Clean boot eliminates third party software conflicts.

Note: Follow step 7 to boot your computer back to normal mode.

Step 3:
You may also consider running a virus scan using your security software or run an online scan using the below link to check if the issue is caused by a virus/ malware or a spyware.
http://www.microsoft.com/security/malwareremove/default.aspx

Good Luck!
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Answer 2 / 2

thank you for your reply. it's night time here at my side of the world and have to wait for tomorrow to be able to try your suggestion.:) there's one thing more that's bothering me. i changed "Explorer.exe to Explorer1.exe" by navigating straight to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon and clicked the "shell"value. did it cause more harm to the computer? i can't sleep worrying about it. my office computer is running XP.
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