Firefox won't open, Explorer won't connect
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8 responses
Anonymous User
Oct 6, 2011 at 10:37 AM
Oct 6, 2011 at 10:37 AM
Can you browse in safemode with networking?
Did you uncheck your proxy settings for the browser?
Disabled all antiviruses and tried?
Go to start and type UAC and press enter,select never notify option and try to browse?
When did this issue start?
Network drivers working fine?
Copy this from another PC and run it
https://support.kaspersky.com/downloads/utils/tdsskiller.exe
Go to run and type
hh web
Now press ALT+spacebar and then J key
Type google.com
Can your inbuilt html browser reach google.com?
Let us know
Did you uncheck your proxy settings for the browser?
Disabled all antiviruses and tried?
Go to start and type UAC and press enter,select never notify option and try to browse?
When did this issue start?
Network drivers working fine?
Copy this from another PC and run it
https://support.kaspersky.com/downloads/utils/tdsskiller.exe
Go to run and type
hh web
Now press ALT+spacebar and then J key
Type google.com
Can your inbuilt html browser reach google.com?
Let us know
Okay, going through all of this step by step.
Can you browse in safemode with networking?
I can browse with Explorer, but Firefox still will not open.
Did you uncheck your proxy settings for the browser?
I am not certain how to do this.
Disabled all antiviruses and tried?
No change.
Go to start and type UAC and press enter,select never notify option and try to browse?
No change
When did this issue start?
Avast found a virus (I foolishly didn't make note of what the problem was). After clearing the virus a boot-time scan was recommended. The computer wouldn't boot (it wouldn't even load the BIOS). Most likely the virus had damaged the MBR.
After disconnecting the HD, I was able to access the BIOS and loaded a Windows Recovery disc. This corrected the issue and the computer was able to boot. However, it then developed this problem.
Network drivers working fine?
I'm not certain. I BELIEVE so. I can access other machines on the network just fine....
Kaspersky finds no threats
Can your inbuilt html browser reach google.com?
Yes, it can.
What next?
Can you browse in safemode with networking?
I can browse with Explorer, but Firefox still will not open.
Did you uncheck your proxy settings for the browser?
I am not certain how to do this.
Disabled all antiviruses and tried?
No change.
Go to start and type UAC and press enter,select never notify option and try to browse?
No change
When did this issue start?
Avast found a virus (I foolishly didn't make note of what the problem was). After clearing the virus a boot-time scan was recommended. The computer wouldn't boot (it wouldn't even load the BIOS). Most likely the virus had damaged the MBR.
After disconnecting the HD, I was able to access the BIOS and loaded a Windows Recovery disc. This corrected the issue and the computer was able to boot. However, it then developed this problem.
Network drivers working fine?
I'm not certain. I BELIEVE so. I can access other machines on the network just fine....
Kaspersky finds no threats
Can your inbuilt html browser reach google.com?
Yes, it can.
What next?
Anonymous User
Oct 6, 2011 at 11:54 AM
Oct 6, 2011 at 11:54 AM
Boot into safemode with networking
Right click on your firefox icon-properties
Click on advanced - uncheck '' run as administrator'' option
This may solve the permission issue
Did you try reinstalling your firefox?
If you can browse using your html browser then you can try to reinstall your browsers.
What antivirus do you use?,Try uninstalling antivirus or third party firewalls
Also run these commands one by one(run as admin)
netsh int ip reset resetlog.txt
netsh winsock reset
Restart and see if your can browse now.If still you face issue
Go to safemode with networking and run this
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Give a full scan
Let us know how it is
Right click on your firefox icon-properties
Click on advanced - uncheck '' run as administrator'' option
This may solve the permission issue
Did you try reinstalling your firefox?
If you can browse using your html browser then you can try to reinstall your browsers.
What antivirus do you use?,Try uninstalling antivirus or third party firewalls
Also run these commands one by one(run as admin)
netsh int ip reset resetlog.txt
netsh winsock reset
Restart and see if your can browse now.If still you face issue
Go to safemode with networking and run this
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Give a full scan
Let us know how it is
I tried to reboot into safe mode and am NOW getting the following message
NTLDR is missing
Press Ctrl+Alt+Del to restart
NTLDR is missing
Press Ctrl+Alt+Del to restart
Didn't find the answer you are looking for?
Ask a question
Tried rebooting again and just got a flashing cursor. Have now rebooted with Recovery disc.
This REALLY doesn't seem good. I'll run these steps as soon as I can get things running again.
This REALLY doesn't seem good. I'll run these steps as soon as I can get things running again.
Boot into safemode with networking/Right click on your firefox icon-properties
Click on advanced - uncheck '' run as administrator'' option
This may solve the permission issue
Run as administrator was not checked. Ownership was Admin rather than myself. I changed that, no difference with the issue.
Did you try reinstalling your firefox?
Firefox now updates/re-installed and working. Add-on "Microsoft Default Manager" disabled
If you can browse using your html browser then you can try to reinstall your browsers.
What antivirus do you use?,Try uninstalling antivirus or third party firewalls
Avast anti-virus. I'm open to suggestions if there is something better though.
Go to safemode with networking and run this
http://ccm.net/download/download-105-malwarebytes-anti-malware
Give a full scan
Running now, has found at l infected object so far. Will update when done.
Click on advanced - uncheck '' run as administrator'' option
This may solve the permission issue
Run as administrator was not checked. Ownership was Admin rather than myself. I changed that, no difference with the issue.
Did you try reinstalling your firefox?
Firefox now updates/re-installed and working. Add-on "Microsoft Default Manager" disabled
If you can browse using your html browser then you can try to reinstall your browsers.
What antivirus do you use?,Try uninstalling antivirus or third party firewalls
Avast anti-virus. I'm open to suggestions if there is something better though.
Go to safemode with networking and run this
http://ccm.net/download/download-105-malwarebytes-anti-malware
Give a full scan
Running now, has found at l infected object so far. Will update when done.
