I can't download anything from internet

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Taggdani Posts 2 Registration date Monday November 14, 2011 Status Member Last seen November 15, 2011 - Nov 14, 2011 at 04:11 PM
 Anonymous User - Nov 15, 2011 at 07:31 PM
Hello,

I have Vista home Basic with ZoneAlarm and Returnil2011. I run Spybot but nothing was found. I initially used AVG2012 that I uninstalled after I couldn't download anything from internet. After the download is complete just after the virus check, a red warning message tells me that the file contains a virus and it has been deleted.


I unistalled AVG and run malwarebytes as advised in this forum but the problem is still the same. The malware didn't find anything. I can't update ZoneAlarm either.


I activated Returnil and run a virus check but the same again no virus. I enabled Safe Mode temporary for more protection, but Returnil makes my computer very slow.

Could you please suggest another solution. And also, what free antivirus would you suggest that I can use?

Thank you for your support.

Dana
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3 responses

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,178
Nov 14, 2011 at 04:25 PM
To help you, I must make a diagnostic and to do so, I require a log.

Start your computer in safe mode with networking, that should allow you to download.

Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html


Save the file on your Desktop.

Double click on ZHPDiag.exe and follow the instructions.

the tool created two icons ZHPDiag and ZHPFix (we will use ZHPFix at the next step).

Double click on the short cut ZHPDiag on your Destktop.

Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

Close ZHPDiag.


To transmit the report, click on this link :

https://authentification.site

Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

Select the file ZHPDiag.txt.

Click on "upload »

Copy the url and post it here
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Taggdani Posts 2 Registration date Monday November 14, 2011 Status Member Last seen November 15, 2011
Nov 15, 2011 at 04:31 PM
Hi,

I started my computer on safe mode as advised twice and tried to download the file from the web address you gave me, but the same thing happened again. At the end of the download I got the message that says that the file contains a virus and it has been deleted.
I uninstalled ZoneAlarm and tried again but in vain.

Please help me solve this.

Thank you very much for your support.
Dana
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Anonymous User
Nov 15, 2011 at 07:31 PM
I got the message that says that the file contains a virus and it has been deleted. ///

which software shows this message? I think you dont have any security softwares currently right?
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