A Trojan erased(hid) all of my files Solved/Closed

Question

Hello, 

So I think I know the problem, and teh solution but Im doing something incorrectly.

The Problem is that I have a Tojan, and Im pretty sure it has hidden all of my files rather 
than deleting it. It is your typical trojan that tells you your systems broken and you need to fix it by giving them money. They convince you its broken by popping up 20 or so error messages that say Failed to save all components for the file\System 32---...blah blah blah. 

The problem is I cant get rid of this, Ive used rkill to end the processes, then tried to install malwarebytes, changed the name of the installer (MBAM file) and it gives me an error during the installation and when I try to load it.  So I installed and run it off a flash disk. This has removed up to 100 threats, to no avail.  

I even used tdsskiller after I was done. But when I rebooted it everything was still gone (even the things I just put on the desktop like malware rkill etc.) 

Please help! 

Thanks!

Configuration: Windows 7 / Firefox 10.0.2

Big.Moe · Answer

Have you tried to do all of this in Safe Mode?  That should do the trick.

Ambucias · Answer

Hi Noobmike

Here is how to get rid of this scam rogue virus designed to get to your credit card account and it is a good thing you did not fall for it. 

Please follow the following procedure carefully and to the letter. 

You have a rogue virus Trojan Horse which is self protective, thus it will prevent any antivirus from fonctionning. 

You must kill the evil processes which the virus is presently running amd preventing you from running any antivirus. If you don't it will keep reproducing the files for ever. 

To kill the processes: 

1. Download to your desktop and run Rogue Kill: 

https://download.bleepingcomputer.com/grinler/rkill.com 

2. You should now see a window that shows all of your desktop icons, including the rkill.com program. 

3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. 

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the Horse when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running. 

As a matter of a fact, if you get messages, it is a sign that the virus is agonizing with excrutiating pain, so you can just grin while it is suffering!:)))

Please, DO NOT REBOOT your computer or the processes will come back to haunt you! 

Download to your desktop Malwarebyte. 

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ 

Once on your desktop, we must still outwit the virus. 

Right click on the MBAM icon and click on rename. Rename it kioskea.exe. 

Install Malwarebyte and launch it. From the second tab, update it. 

Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found. 

It is very important that you let Malwarebyte run for as long as it takes, in some cases the creators of Malwarebyte suggest that you go do something like watch a rerun of "Gone with the Wind" or read Tolstoy's "War and Peace".

Once your computer is clean and working normally just to be on the safe side 
*Turn off system restore and wait 30 seconds, 
*Turn it back on and create a new restore point. 

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed. 
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process. 
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging. 

(Malwarebyte may reboot your computer, don't be alarmed. Should it happened, relaunch Malwarebyte to complete the FULL scan) 

Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications. 

Please let us know about the results or I may throw a curse on your system which will cause to bark all the time.:)))

Best regards

Noobmike · Answer

Thanks for the responses guys, I already did this and removed the trojan before your posts. I didnt have the SMTMP file, so I had to do other measures to get everything back. Everything is as normal except in my start > All programs, the folders are all empty. I know I can manually change the targets of those folder or even drag and drop shortcuts into them which I did for some of the more frequently used programs, but seeing as how I never really use the menu Im okay with leaving them there. 

Thanks again!

A Trojan erased(hid) all of my files

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