Windows doesn't start (please help)

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 joseus -
Hi!, some months ago i installed windows 7 64bits on lg e500 notebook. Until now it has been running with no problems.
Here's the problem: 2 days ago i shutted it down and it was installing some updates (and saying not to unplug the machine) so i went out and left it installing the updates. Then, my notebook was freezed so i had to shut it down (manually). When i restarted it the windows logo appeared along with some colored stripes (blue, green, orange,...) and after some couple of minutes my machine restarted (by itself) and did the same thing.
To sum up, windows doesn't start correctly so i can't log in my account

If someone could help me...

2 replies

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Sunday June 6, 2010
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July 16, 2020

Hello,
Try this 1
1) When you switch ON your computer, start tapping the "F8" key to get "Windows Advanced Options"( if boot menu appears, press "Esc" key and keep tapping the F8 key)
2) Select "Repair your computer" --> Follow the instructions
3) When "System Recovery Options" appear --> Select the option "Startup Repair".
Good Luck
yes, i already tried that (but i did'nt mentioned that just for the post not be too long)
but do know any other solution?
thaks anyway
Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,
Try this 1
1) When you switch ON your computer, start tapping the "F8" key to get "Windows Advanced Options"( if boot menu appears, press "Esc" key and keep tapping the F8 key)
2) Select the option "Last known good configuration".
If the problem still exists then follow the instructions given in step 1 and select the option "Enable low resolution video".
Good Luck
hi, thanks for trying to help.
i tried what you adviced but neither of them worked.
do you have any other suggestions? do you think i should repair de os with the windows disc?
thanks in advantion
Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,
Try this 1
1) Place the Windows 7 disc in the drive and boot from it.
When "Press any key to boot from the Windows 7 installation DVD" appears,
press any key to start booting from installation disc.
Note: If you failed to boot from the installation disc then make sure first boot device is set as CD\DVD Drive.
2) When the language preference appears, click on Next.
3) When "Install Now" appears --> Click on "Repair your computer" found at the bottom.
4) Click on "Next" --> Select the option "Use recovery tools that can fix problems
starting Windows" and click on "Next" --> When "System Recovery Options" appear --> Select the option "Command Prompt".
Now enter the following commands
bootrec /fixmbr ---> Press Enter.
bootrec /fixboot ----> Press Enter.
Good Luck
thanks a lot! i will try that and send you my feedback