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HP Pavilion dv6- blank screen when try login

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nessaness - Jun 27, 2012 at 10:59 AM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jun 27, 2012 at 05:14 PM
Hello,

My computer was working just fine yesterday. I switched it off as usual before going to bed. Today i tried to turn it on and it wasn't working. When i push the switch on button everything is in working order. All the lights come on- including the wi-fi and caps lock ones too. The screen turns on, lights up, and the HP logo appears. It then gives me the option for starting windows normally or safe mode it. When i click either of them it gives the same result. The screen darkens- but back light is still on. The courser is visible and i am able to move it around, but that's it. Nothing else happens. At this stage i would have been able to see the login screen were i choose users etc... but my screen is just black, although the back light and courser are visible, and the buttons are responsive.

Please help me.

I appreciate the help and time,

Thanks.


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xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jun 27, 2012 at 05:14 PM
I would try F11 multiple times before you see the HP logo. I would then try the "Repair" option to repair Windows. Windows must be damaged in some way or a few Windows files are now located on sectors of the hard disk that are damaged. I hope you made the restore disks when the computer was new. If you need to replace the hard drive you will need these DVDs. You can also buy them from HP if you computer was made in the last 5 years or so.

Good Luck