I am unable to open my drives

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turk91 Posts 1 Registration date Friday September 28, 2012 Status Member Last seen September 28, 2012 - Sep 28, 2012 at 12:30 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 28, 2012 at 04:11 PM
Hello,

I can't access my drives, antimalware has blocked the drives... what to do?? Thanks

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Sep 28, 2012 at 04:11 PM
Hi,

You may have a virus.

To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.
.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon allows to change the language.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on the screwdriver icon and ensure all of the items are checked.

6. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the url and post it here

Best regards