DVD/CD Drive not showing up and also not running
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mreccentric
Posts
24
Registration date
Wednesday January 25, 2012
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December 25, 2012
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Oct 30, 2012 at 07:31 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Nov 27, 2012 at 11:14 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Nov 27, 2012 at 11:14 AM
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2 responses
Zohaib R
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2368
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Sunday September 23, 2012
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Nov 1, 2012 at 01:30 AM
Nov 1, 2012 at 01:30 AM
Hi mreccentric,
A little bit of clarification would be needed here before we proceed with troubleshooting. I would like to know if you have a Laptop or a Desktop computer. Also I would like to know the type of Optical Drive (DVD Drive) that you have in your machine, i.e., whether it is an external USB Optical Drive or an internal SATA or IDE Optical Drive.
Please do write back to us.
A little bit of clarification would be needed here before we proceed with troubleshooting. I would like to know if you have a Laptop or a Desktop computer. Also I would like to know the type of Optical Drive (DVD Drive) that you have in your machine, i.e., whether it is an external USB Optical Drive or an internal SATA or IDE Optical Drive.
Please do write back to us.
Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
69
Nov 27, 2012 at 11:14 AM
Nov 27, 2012 at 11:14 AM
Hi mreccentric,
Thank you for writing to us. Follow the steps below and see if the issue is fixed:
1. Check in the BIOS (System Setup) if the Optical Drive is detected and is enabled. For steps on how to get to BIOS and make changes refer to the User's Manual of the Motherboard or the system.
2. If the Optical Drive is not shown in the BIOS, load BIOS defaults (or Optimized Settings).
3. If the Optical Drive is still not detected in the BIOS, reseat the Optical Drive Data Cable and Power Cable. (Note: Before this step is performed remove any power connections and external devices, safely remove the chassis cover and locate the Optical Drive).
4. If the Optical Drive is still not detected, try a different Optical Drive Data Cable (you can use the one from the Hard Drive, if the cables are same).
5. If there is no results yet, connect the Optical drive to a different port on the motherboard.
6. After performing steps 1 through 5, if the Optical Drive is not detected replace the Optical Drive.
Note: if you are not comfortable opening the computer chassis, take a technician's help.
7. If the Optical Drive is detected in the BIOS but not in Windows, run the below mentioned fix from Microsoft:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
8. If the Optical Drive is still not detected in Windows only, Update the latest firmware for the Optical Drive. You can find the lastest firmware on your computer manufacturer's website, drivers CD or from the Optical Drive manufacturer's website.
9. If still the Optical Drive is not detected in Windows only, Restore your computer to an earlier date (https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US
10. If the issue is still not fixed, Do an Operating System Reinstallation.
Do reply with results.
Thank you for writing to us. Follow the steps below and see if the issue is fixed:
1. Check in the BIOS (System Setup) if the Optical Drive is detected and is enabled. For steps on how to get to BIOS and make changes refer to the User's Manual of the Motherboard or the system.
2. If the Optical Drive is not shown in the BIOS, load BIOS defaults (or Optimized Settings).
3. If the Optical Drive is still not detected in the BIOS, reseat the Optical Drive Data Cable and Power Cable. (Note: Before this step is performed remove any power connections and external devices, safely remove the chassis cover and locate the Optical Drive).
4. If the Optical Drive is still not detected, try a different Optical Drive Data Cable (you can use the one from the Hard Drive, if the cables are same).
5. If there is no results yet, connect the Optical drive to a different port on the motherboard.
6. After performing steps 1 through 5, if the Optical Drive is not detected replace the Optical Drive.
Note: if you are not comfortable opening the computer chassis, take a technician's help.
7. If the Optical Drive is detected in the BIOS but not in Windows, run the below mentioned fix from Microsoft:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
8. If the Optical Drive is still not detected in Windows only, Update the latest firmware for the Optical Drive. You can find the lastest firmware on your computer manufacturer's website, drivers CD or from the Optical Drive manufacturer's website.
9. If still the Optical Drive is not detected in Windows only, Restore your computer to an earlier date (https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US
10. If the issue is still not fixed, Do an Operating System Reinstallation.
Do reply with results.
Nov 27, 2012 at 03:54 AM