I just bought an acer computer with vista self extracting files. set it up last night but it doesn't see the dvd/cdrom, no drive letter for it, and no cd devices shown in the device listing. I am new to vista and have no idea how to have it recognise this drive. It does see the usb and memory card drives, but nothing for the cd. The cd does work ie has power to it. Because I have no disk (self extract) I can't just re-install...
I have Acer Aspire 7520, bought in 2007, worked like a dream then started acting wierd in Dec '09. Failing to boot, freezing part way thru POST, then when it did boot, DVD drive disappeared and re-appeared sporadically and other such annoyances. Followed ACER1's advice and it worked for one power on, then same problems returned. Went to local DIY store and found hardened plastic version of same screw following onantho's comment, and all seemd to be well. Until today. Now my laptop will not do ANYTHING while the DVD drive is installed. Acer have been less than useless, and I could probably buy a small island with the cash I have spent calling their tech (un)support(ive) team, so no green button, I do not have 'an' answer, I have THE answer:
Steer clear of Acer. Save up and buy something good.
Right click My Computer or Computer and go to properties. Go to Device Manager or the equivalent of that. Find you Dvd/Cd Drive. Right click, and then scan for hardware changes. That should bring it up and this is very simple to do.
If no reinstall the driver, thats almost always a fix.
Acer aspire model 50... DVD drive dissapears... SOLVED. It's actually a manufacturing problem. The dvd metal case atually touches the the interior metal case of the laptop causing a shortcircuit. Solution: Remove The DVD drive from its place by removing the screw of the drive from the back of laptop and then pull the drive gently out from the laptop case. At the end of DVD case you can see the metalic extension, with a little hole. Cover that entire area with something, I used a sticker, but let that hole free, so you can put the screw back in once you put the DVD drive back in to the laptop case. That's it. If your DVD drive has no other defects, it should work. It's a common problem to all Acer Aspire 5 series (5100, 5101, 5020, etc etc).
After owning the machine for 2 years, the machine stopped recognizing the CD drive. Followed the advise on here and took the machine apart to find the ribbon cable came unplugged. Taking the machine apart isnt for the faint of heart, but after about an hour it's working again.
The problem isn't the drive, or a Sony big brother association to the RIAA, it has to do with the crappy software Acer includes and forces you to run on the laptop! I have fixed my laptop and hope this helps any of you out there!
I have had many and MULTIPLE issues with the Acer 5100.
Most of the issues related to crappy software from Acer and Vista updates making them crash. Like an update eliminating my laptop from recognizing and accessing my hard drive, and a computer is pretty hard to run when it doesn't have access to a boot drive!
My latest frustration occurred recently when I installed the latest Vista service pack. I started having multiple issues with both my hard drive recognition and also eht eData security suite pre installed on my Acer 5100.
I started having MULTIPLE like 8-10 error pop up windows for eData Security. So I decided to uninstall it since I was running a different program to protect my laptop.
Well then iTunes started acting weird, not recognizing CD's and also not playing song files.
So I then wiped my system clean of eData, rebooted, rechecked there were not references to eData in the Regedit trees, and did a hard shut down, and a clean power on.
I then reinstalled eData and now my system is working smoothly.