Help laptop will not charge or turn on even after purchasing new

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drst
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- Feb 9, 2013 at 08:25 PM
xpcman
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- Feb 11, 2013 at 01:27 PM
Hello,
Hi I am new to this forum and not very computer savy . Here's my issue I have a gateway laptop used mostly for enjoyment I purchased anew battery pack and charger through amazon . I figured that was the problem is I d I waited a week till I got it plugged in started to work and then stopped I don't know if there is a short where you plug in to the prongs. I asked my son who is taking it he took it apart and din't see anything with the prong. I tried what tic tactoe said unplugged it took battery out pressed start nothing just red light.showing its dead. The problem is I did not back up some of the things mainly some pics what can I do ? If I can't get power how do I back up ahard drive?


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xpcman
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Feb 9, 2013 at 09:45 PM
You can pay someone to remove the hard drive and convert it to an external drive, They make boxes that convert the laptop drives to USB external drives.

Good Luck
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drst
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Feb 9, 2013 at 10:59 PM
Thank you but still would like to try to get it to work that is my last resort
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xpcman
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Feb 11, 2013 at 01:27 PM
The problem is you need to get a professional computer repairman to look at it and he/she might charge nearly what it costs to buy a new laptop.
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