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JOHNNY1222
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Wednesday March 6, 2013
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 - Mar 6, 2013 at 11:28 PM
sstelcommunication
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 - Mar 19, 2013 at 06:31 AM
Hello,

I am trying to open an attachment and it downloads at the bottom. After it appears to be done downloading, I double click it and a screen pops up asking if I want to go on the internet to search for a program to open it. Then it brings me to site and asks if I want to use Adobe, or a bunch of other things and that I can't remember...this happens a lot and my IT guy at work fixed once for me. Can you please help me to open it!!!

Thank you,
Johnny

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sstelcommunication
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Mar 19, 2013 at 06:31 AM
Your OS didn't recognize the file format of the attachment you've downloaded. That's why it's asking you to choose what program to use to open it. It may have been a PDF file and you didn't have Adobe installed in your computer. Or, it's possible it's a different file format.
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