My Sony laptop shuts down when I connect to the Internet

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CharmanderGatomon
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- Apr 26, 2013 at 05:19 PM
Ambucias
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- Apr 26, 2013 at 06:09 PM
Every time I try to get on the Internet (wi-fi) my laptop (Sony VAIO windows 7) closes all windows (within probably 3 or less minutes) and begins logging off and shutting down like a computer normally would and then goes into a start up loop unless you turn off the Internet access. Any suggestions? Regrettably those that don't involve setting it back to factory defaults? My computer works okay otherwise. It has a few quirks but I can deal with them.
This is just exceedingly difficult to deal with.

Cordially yours,

C.G.

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Ambucias
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Apr 26, 2013 at 06:09 PM
Greetings,

It's the very first time I hear of such weird happening.

I can only suspect a virus introduced via your Wi-Fi connection like a spyware.

If you would like me to perform a diagnostic, let me know and tomorrow I could send you the diagnostic tool called ZHP Diag which I can analyse and then prescribe a remedy.

Regards
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