Dell PC Restore by Symantec

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Driver1 Posts 1 Registration date Friday May 24, 2013 Status Member Last seen May 24, 2013 - May 24, 2013 at 02:14 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - May 27, 2013 at 08:01 AM
I don't know if this has happened to any of you all but once I get to the restore system screen and click restore the process doesn't start. Does anyone have any advice or suggestions? Thanks in advance.

1 reply

Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
May 27, 2013 at 08:01 AM
Hi,

The Factory image is designed to be available indefinitely as long as the DSR (Dell PC Restore) partition is not removed or the MBR (Master Boot Record) is not changed. Here are some things that will disable Dell PC Restore:

1. If the hidden DSR partition is removed.
2. If the MBR is modified in any way.
3. If the user changes the MBR but the pointers to the DSR partition are left, the DSR will boot, detect that the MBR has changes, and flash a screen that informs the user that their MBR has changed and that image restore will not run.
4. If the user creates additional partitions, changing the MBR, Dell PC Restore will be disabled to prevent it from overwriting these partitions that may contain critical data during a restore operation.
5. If the user adds a second SATA drive and migrates to a RAID array using the Intel applications accelerator in windows, running PC Restore will put the image back on C:\, but the system will not boot since the boot sector is looking for the ATA driver (factory image) and the bios is looking for the RAID driver (migrated configuration).

If you are able to identify any of the above listed failures, you must install the Operating System from the Disc, PC Restore will not work.

Please revert for clarification.

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