Cd rom not working

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Registration date
Wednesday June 19, 2013
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Sunday June 6, 2010
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July 16, 2020
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my cd rom is not working it says that windows can not start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)
please help meeeeeeeeeeeeeeeeeeee

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Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,

Try this 1

Click on Start --> Run--> Type regedt32 and press Enter.

"Registry Editor" will be opened.

First backup your registry by going to "File" --> Export --> Save the file with any

name in your desired location.

At the left side expand HKEY_LOCAL_MACHINE -->SYSTEM -->CurrentControlSet

--> Control --> Class --> Click on {4D36E965-E325-11CE-BFC1-08002BE10318}

At the right side if you find upperfilter, lowerfilter,upperfilter.bak, lowerfilter.bak,

just delete them

Restart your laptop.

Good Luck