Virus on Mouse Touchpad
Solved/Closed
dbarcene
Posts
2
Registration date
Wednesday June 19, 2013
Status
Member
Last seen
December 20, 2013
-
Jun 19, 2013 at 08:10 PM
dbarcene Posts 2 Registration date Wednesday June 19, 2013 Status Member Last seen December 20, 2013 - Jun 26, 2013 at 12:33 PM
dbarcene Posts 2 Registration date Wednesday June 19, 2013 Status Member Last seen December 20, 2013 - Jun 26, 2013 at 12:33 PM
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2 responses
Ambucias
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47310
Registration date
Monday February 1, 2010
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February 15, 2023
11,164
Jun 20, 2013 at 06:29 AM
Jun 20, 2013 at 06:29 AM
Hello,
Seems to me that this is a circuit problem which only a qualified technician can attend to.
However, if you wish, I can check your laptop for viruses.
I can make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on the green arrow to ensure you have the latest version. Click on the eyedropper icon and ensure all of the items are checked.
6. Click on the Magnifying glass with the + sign and run the analysis.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Select the file ZHPDiag.txt.
11. Click on "upload »
12. Copy the URL and post it here.
Best regards
Ambucias
Moderator /Security Contributor
Seems to me that this is a circuit problem which only a qualified technician can attend to.
However, if you wish, I can check your laptop for viruses.
I can make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on the green arrow to ensure you have the latest version. Click on the eyedropper icon and ensure all of the items are checked.
6. Click on the Magnifying glass with the + sign and run the analysis.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Select the file ZHPDiag.txt.
11. Click on "upload »
12. Copy the URL and post it here.
Best regards
Ambucias
Moderator /Security Contributor
dbarcene
Posts
2
Registration date
Wednesday June 19, 2013
Status
Member
Last seen
December 20, 2013
1
Jun 26, 2013 at 12:33 PM
Jun 26, 2013 at 12:33 PM
Thanks for all the information, but I changed to the previous version of the controller and the problem seemed to be fixed. Anyways I will save the pages that you provided me for future problems. Thanks.
