Unable to log in
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marrisa2013
Zohaib R
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Zohaib R
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16 replies
Zohaib R
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Hi marrisa2013,
Run Dell 32-bit Diagnostics on the computer. Click here to find steps on how to run Dell 32-bit Diagnostics. This will isolate the problem as Hardware or Software. If the Diagnostics returns any error code(s), please add the same in your reply.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Run Dell 32-bit Diagnostics on the computer. Click here to find steps on how to run Dell 32-bit Diagnostics. This will isolate the problem as Hardware or Software. If the Diagnostics returns any error code(s), please add the same in your reply.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
marrisa2013
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Hi,
Run the diagnostics on the laptop but says no error found.I am still unable to log in.On the login tab where am supposed to put my password,it says the caps lock is on,am trying to disable this but to no avail.I can type in on the space but its only caps on,so i cant access!!
Run the diagnostics on the laptop but says no error found.I am still unable to log in.On the login tab where am supposed to put my password,it says the caps lock is on,am trying to disable this but to no avail.I can type in on the space but its only caps on,so i cant access!!
jack4rall
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Hello,
Permit me to add few lines.
Try this 1
First make sure that "Caps Lock" key isn't stuck down.
If you are having a problem in logging in because of the Caps Lock in ON State
then hold the "Shift" key and type the password. Holding the "Shift" key will
make the Capital letter to Small letter when the Caps Lock is ON.
Also make sure that you release the Shift key when typing numbers (if your
password contains numbers). Otherwise, it would be typing the characters like !
@ etc
Good Luck
Permit me to add few lines.
Try this 1
First make sure that "Caps Lock" key isn't stuck down.
If you are having a problem in logging in because of the Caps Lock in ON State
then hold the "Shift" key and type the password. Holding the "Shift" key will
make the Capital letter to Small letter when the Caps Lock is ON.
Also make sure that you release the Shift key when typing numbers (if your
password contains numbers). Otherwise, it would be typing the characters like !
@ etc
Good Luck
marrisa2013
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Thank you jack4rall,followed your recommendations and viola am in..but now do i have to do that all the time am trying to login or is there a permanet solution.What could have caused the problem in the first place?
much appreciated..
much appreciated..
Zohaib R
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Hi,
Thank you jack4rall, you identified the point of failure indeed.
@ marrisa2013 there could be an actual issue with the keyboard, to isolate try using an external USB Keyboard and check if the 'Caps Lock' stays on with this keyboard also.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
Thank you jack4rall, you identified the point of failure indeed.
@ marrisa2013 there could be an actual issue with the keyboard, to isolate try using an external USB Keyboard and check if the 'Caps Lock' stays on with this keyboard also.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
jack4rall
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Hello,
Permit to add few lines.
Try this 1
As I said, you need to make sure that "Caps Lock" key isn't stuck down or
the dust below the key is making the functionality unresponsive when you are
pressing it. Try blowing compressed air around that key.
If you still having a problem in Turning Off Caps Lock using that key then
after logging into your account, follow the below instructions.
Click on Start --> Run --> Type osk and press Enter.
"Onscreen Keyboard" will be opened.
Click on the key named "Lock" which is nothing but the Caps Lock key.
This should Turn Off Caps Lock. You can notice at the Caps Lock indicator on
your laptop or open a notepad and type anything. You should be able to type
in lower case letters.
Now try logging into your account without holding the "Shift" key this time.
Good Luck
Permit to add few lines.
Try this 1
As I said, you need to make sure that "Caps Lock" key isn't stuck down or
the dust below the key is making the functionality unresponsive when you are
pressing it. Try blowing compressed air around that key.
If you still having a problem in Turning Off Caps Lock using that key then
after logging into your account, follow the below instructions.
Click on Start --> Run --> Type osk and press Enter.
"Onscreen Keyboard" will be opened.
Click on the key named "Lock" which is nothing but the Caps Lock key.
This should Turn Off Caps Lock. You can notice at the Caps Lock indicator on
your laptop or open a notepad and type anything. You should be able to type
in lower case letters.
Now try logging into your account without holding the "Shift" key this time.
Good Luck
marrisa2013
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Hi jack4rall,
managed to bring up the onscreen keyborad but it seems not to be active as i cant type anything with it.the caps key is also on on this but cant switch it off.
By the way let me also mention that the comp takes too long to start until i hit any random key then it goes on to display the windows screen.Without that it just stays on the dell logo initialising screen.
regards..
managed to bring up the onscreen keyborad but it seems not to be active as i cant type anything with it.the caps key is also on on this but cant switch it off.
By the way let me also mention that the comp takes too long to start until i hit any random key then it goes on to display the windows screen.Without that it just stays on the dell logo initialising screen.
regards..
jack4rall
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Hello,
Try this 1
Try once again the onscreen keyboard. You need to just click on the "Lock" key.
Regarding the starting up issue, when you switch ON your laptop then pres the Tab key. This will show you the POST message. Check if there is any problem in detecting any device.
Good Luck
Try this 1
Try once again the onscreen keyboard. You need to just click on the "Lock" key.
Regarding the starting up issue, when you switch ON your laptop then pres the Tab key. This will show you the POST message. Check if there is any problem in detecting any device.
Good Luck
marrisa2013
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Hi,
am able to work with the onscreen keyboard but thats just about it.its turned off on caps now but when i switch off the machine,login in again still has the caps on notification on the password.i can by pass this as you had earlier suggested using the shift key.is there a way i can do away wih this at logon?
POST shows no malfunction anywhere...
am able to work with the onscreen keyboard but thats just about it.its turned off on caps now but when i switch off the machine,login in again still has the caps on notification on the password.i can by pass this as you had earlier suggested using the shift key.is there a way i can do away wih this at logon?
POST shows no malfunction anywhere...
Zohaib R
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Hi,
Sorry to interrupt. @ marrisa2013, what is the result with the external USB Keyboard attached? Problem is apparently not only the keyboard rather some other component causing the computer to operate slower. Do you observe any other symptoms such as computer overheating, which might be causing the computer to get stuck? Moreover, is there any external device attached to the computer such as USB pen driver or Hard Drive.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
Sorry to interrupt. @ marrisa2013, what is the result with the external USB Keyboard attached? Problem is apparently not only the keyboard rather some other component causing the computer to operate slower. Do you observe any other symptoms such as computer overheating, which might be causing the computer to get stuck? Moreover, is there any external device attached to the computer such as USB pen driver or Hard Drive.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
marrisa2013
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Hi all,
Thanks for your suggestions.I plugged in a usd keyboard and am able to turn off the caps with that.but its a laptop so any permanent solutions to this??
the comp still doesnt start until i hit one of the keys.
Thanks for your suggestions.I plugged in a usd keyboard and am able to turn off the caps with that.but its a laptop so any permanent solutions to this??
the comp still doesnt start until i hit one of the keys.
Zohaib R
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Hi marrisa2013,
With the USB Keyboard connected when you restart the computer, do you see (on the USB Keyboard) the caps lock is on?
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
With the USB Keyboard connected when you restart the computer, do you see (on the USB Keyboard) the caps lock is on?
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
marrisa2013
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Actually am able to login in with the USB keyboard...I can turn the caps key on and off with the USB keyboard .what causes the problem with the built in keyboard?i can't move around with the external keyboard
Zohaib R
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Hi marrisa2013,
I am sorry if I was not clear in my previous response. I intend to ask you, does the caps lock light on the USB keyboard behave similarly at startup like the built-in keyboard? If the light on the USB keyboard is normal the problem is specific to the laptop and I will suggest you further troubleshooting.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
I am sorry if I was not clear in my previous response. I intend to ask you, does the caps lock light on the USB keyboard behave similarly at startup like the built-in keyboard? If the light on the USB keyboard is normal the problem is specific to the laptop and I will suggest you further troubleshooting.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
marrisa2013
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The caps lock on the USB keyboard is working fine at login .am able to switch on/off as am loggin in at start up..
Zohaib R
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Hi marrisa2013,
As you have run the Diagnostics and all the tests have passed and the external keyboard works fine in all cases, this indicates the keyboard controller on the motherboard is good but there is some physical problem with the keyboard. In this case the built-in laptop keyboard needs to be replaced.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
As you have run the Diagnostics and all the tests have passed and the external keyboard works fine in all cases, this indicates the keyboard controller on the motherboard is good but there is some physical problem with the keyboard. In this case the built-in laptop keyboard needs to be replaced.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
marrisa2013
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Thank you guys for your help.Really appreciate.Atleast i know now what could the problem and can work around it...
Regards,
Marrisa.
Regards,
Marrisa.
Zohaib R
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Hi Marrisa,
Glad to know we could help, please feel free to contact us if you need any further assistance.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Glad to know we could help, please feel free to contact us if you need any further assistance.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
