Ext hard disk not detected

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rajeshzmr Posts 1 Registration date Monday August 19, 2013 Status Member Last seen August 19, 2013 - Aug 19, 2013 at 08:29 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Aug 22, 2013 at 01:15 PM
dear friends

my ext hard disk is not detecting. It shows as a drive but wen i click it, the my computer is not responding. wen i connect, the kaspersky tries to scan and it get stucked up at 1% and wen i try to stop the scan, it hangs up. tried to access the drive via cmd but its not working.

please do some thing.
Thanks

3 replies

Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Aug 21, 2013 at 08:39 AM
Hi rajeshzmr,

Try connecting this hard drive to a different computer which has virus protection and see if you can get it to work. In your reply please add the exact model number of you External Hard Drive and the Operating System installed in your computer.

Please do write back to us.
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Tried the same with Win 7, win 8 with kaspersky 2013 internet security but no help. One system with win 8 without AV and the system stopped working. the model is seagate freeagent goflex 500 gb.
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Aug 22, 2013 at 01:15 PM
Hi Rajeshzmr,

I am sure you have already tried most of the steps mentioned in the link provided below:

External Hard Drive Troubleshooter for Windows 7 and Vista

If you are missing on anything please ensure that step is performed. If these steps do not resolve the problem please contact Seagate Support for further assistance.
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