My Dell Inspiron 14z won't go to Start Menu

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Dinowins
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Monday August 19, 2013
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August 19, 2013
- Aug 19, 2013 at 12:32 PM
Ringo1234
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Thursday December 18, 2014
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December 18, 2014
- Dec 18, 2014 at 10:02 AM
I shut down my laptop while it was installing updates and now my laptop won't go into the start menu. It stays at the black screen with a dell icon in the upper middle. How do I solve this problem? I can only go into the boot and settings menu.

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Zohaib R
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Sunday September 23, 2012
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Aug 19, 2013 at 12:52 PM
Hi Dinowins,

Please try the following steps and reply with results:

1. Power off the computer.
2. Remove the battery and AC adapter.
3. Disconnect any external devices attached and remove disc (if any) from the Optical Drive (CD/DVD drive).
4. Press and hold the power button for 10-15 seconds.
5. Release the power button and then reconnect only the AC Adapter and battery and try to power on the computer and check.

If the issue still persists please reply with the exact System Model Number of your Dell Inspiron 14z Laptop and the version of Windows Operating System installed in your laptop.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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Hi. thank you. It helps...
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Ringo1234
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Dec 18, 2014 at 10:02 AM
Windows 8 & where will the system model number be located??
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