No speakers or headphones are plugged

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Raptor01
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- Sep 2, 2013 at 06:52 PM
Zohaib R
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- Sep 3, 2013 at 07:17 PM
hello ,
i have a problem that started yesterday ...
my computer sound have some problems that I don't know the cause of it !!
i have a red cross on my audio located down on the right and it says "no speakers or headphones are plugged" I used device manager and I found that my pc has detected my onboard soundcard here you go :

-http://tinypic.com/images/goodbye.jpg

but when I used dxdiag it didn't detect it and it's weird :/ .... here you go :

-http://tinypic.com/images/goodbye.jpg

so please any help will be appreciated :/ i'm dying without sound !! help

i'll be waiting , thx for advance :D
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Zohaib R
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Sep 2, 2013 at 07:22 PM
Hi Raptor01,

Please try to uninstall the audio card drivers in the "Device Manager" and then re-install the drivers and check if this helps. If you have difficulty finding the drivers, please reply with the Device Instance ID of the sound card/chip in the machine. To get the Device Instance ID:

1. Press and hold the Windows Key and then press the R key on the keyboard to launch Run Dialog Box.
2. Type "devmgmt.msc" and hit "Enter".
3. Expand "Sound, video and game controllers" and check what device is listed here. If the sound card is not listed here, expand the "Unknown Devices" and check.
4. Double click the listed Audio Card.
5. Click the "Details" tab.
6. Select Device Instance Path or Device Instance Id (whichever is available for your version of Windows) from the drop down box.
7. Make a note of the Device Instance Path or Device Instance ID and add this in your reply.
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Raptor01
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Sep 2, 2013 at 07:36 PM
thx for replying Mr zouhair,

here you go my device instant path : HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_18493662&REV_1001\4&2DC23EFB&0&0001

i guess this is what you want no ?
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Zohaib R
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Sep 2, 2013 at 07:41 PM
Hi Raptor01,

Please download the drivers from here. Please ensure that you have uninstalled the drivers first, then install the updated drivers.

Note: This 3rd party links is exclusively my suggestions based on the personal research and experience. Usage of this link is purely based on your discretion.
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Raptor01
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Sep 2, 2013 at 07:48 PM
thank you , i'll be downloading this driver and it will take around 15 min since my internet is bad at this moment , I already uninstalled the previous driver , i'll get back to you after unstalling the new driver :D
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Raptor01
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Sep 2, 2013 at 08:11 PM
i did what you told me but still the problem persists :/

and I did reboot of course :/
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tonymelah
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Sep 3, 2013 at 01:05 PM
if your system has a minimum of 1gb ram and 1ghz processor just upgrade to windows 7 and that should solve ur problem cuz it comes with most drivers pre-installed... sha sha....
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Zohaib R
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Sep 3, 2013 at 07:17 PM
Hi Raptor01,

Please try to restore your computer to an earlier date when the sound was working and check if this helps. Click here to find steps on how to perform System Restore.

Do reply with results.
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