Dell Computer Unable to connect
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Amarill
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1
Registration date
Monday September 16, 2013
Status
Member
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September 16, 2013
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Sep 16, 2013 at 03:05 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Sep 17, 2013 at 06:56 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Sep 17, 2013 at 06:56 PM
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Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
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Member
Last seen
December 13, 2018
69
Sep 17, 2013 at 06:56 PM
Sep 17, 2013 at 06:56 PM
Hi Amarill,
Please follow the below mentioned steps and reply with results:
1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Scroll down to Wireless Adapter.
5. Under the listed Wireless Adapter check if "IPv4" and "Default Gateway" show a valid IP Address.
6. Type "ping IPv4 Address" and hit Enter also ping "Default Gateway". Replace IPv4 address and "Default Gateway" with actual IP Addresses.
7. If you get response in the above step, type "ping www.dell.com" and check if there is response.
8. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
9. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
10. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then "Power Cycle" the router.
11. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
Please follow the below mentioned steps and reply with results:
1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Scroll down to Wireless Adapter.
5. Under the listed Wireless Adapter check if "IPv4" and "Default Gateway" show a valid IP Address.
6. Type "ping IPv4 Address" and hit Enter also ping "Default Gateway". Replace IPv4 address and "Default Gateway" with actual IP Addresses.
7. If you get response in the above step, type "ping www.dell.com" and check if there is response.
8. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
9. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
10. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then "Power Cycle" the router.
11. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
