Laptop boots up at times and other times it don't

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mullenjf Posts 1 Registration date Wednesday December 11, 2013 Status Member Last seen December 11, 2013 - Dec 11, 2013 at 10:46 AM
 mullenjf - Dec 12, 2013 at 11:35 AM
I have a Acer Pavilion DV7 laptop it boots up at times and other times it don't, I have checked the hard drive & the ram it's all ok the lights come on and the fan is working but no light from the hard drive

4 replies

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Dec 11, 2013 at 09:27 PM
Hello,
Is your laptop HP Pavillion ? Let us know the complete model number. Are you able to see the starting screen when you turn on your laptop ?
Good Luck
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Thank you for you reply, it is a HP pavilion model DV7-3112SA sometimes it starts up and when it does I can do a restart no problem when I shut it down it wont start up again
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Dec 12, 2013 at 08:46 AM
Hello,

Try this 1

1) Unplug the power cord --> Remove the battery --> Hold the power button for

60 seconds --> Connect the power supply then try to switch ON the laptop and

later put the battery back into the laptop.

2) If the problem still exists then click on the below hyperlink "Hardware

Diagnostics" and follow the onscreen instructions.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443317&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=4100032

Good Luck
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Thank you so much it is now ok
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