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Unable to use browsers even with connection to internet.

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Dunkertin Posts 5 Registration date Wednesday January 29, 2014 Status Member Last seen January 29, 2014 - Jan 29, 2014 at 07:29 PM
jasahasch Posts 10 Registration date Friday February 28, 2014 Status Member Last seen February 28, 2014 - Feb 28, 2014 at 09:39 AM
I cannot use any of my browsers both Firefox and Internet Explorer. However I do have a connection and can use Spotify, Steam, and Skype. Thanks for reading.

2 responses

Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jan 29, 2014 at 08:01 PM
You might try to reset the security settings to default and delete any proxy servers that malware might have added.

Good Luck
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Dunkertin Posts 5 Registration date Wednesday January 29, 2014 Status Member Last seen January 29, 2014
Jan 29, 2014 at 08:19 PM
I had changed my proxy settings and reset Firefox. What do you mean by reset security settings to default?
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jan 29, 2014 at 08:26 PM
Internet Explorer can set the security level using "Tools" - Internet Options - Security and click on "Default level"

you might also go to "privacy" tab and set it to Medium
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Dunkertin Posts 5 Registration date Wednesday January 29, 2014 Status Member Last seen January 29, 2014
Jan 29, 2014 at 08:30 PM
Sadly that did not work at all.
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jan 29, 2014 at 08:47 PM
sorry to hear that. You might try the Malwarebytes or Spybot software to see if they can find a problem with "browser helper" software that may be disabling your access. You would need to download it on another computer and transfer it to this one.

Another thought - do you have a router? It can some times get in the way with DNS service. Try to type the Google IP address http://74.125.224.72/ and see what happens.
You could try to reset the router or bypass it for testing.
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Dunkertin Posts 5 Registration date Wednesday January 29, 2014 Status Member Last seen January 29, 2014
Jan 29, 2014 at 09:11 PM
I just ran SpyBot Search and Destroy and no malicious software was found at all.
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Answer 2 / 2
jasahasch Posts 10 Registration date Friday February 28, 2014 Status Member Last seen February 28, 2014
Feb 28, 2014 at 09:39 AM
Have you changed any security settings lately? You may have to re-install the OS.
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