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Unable to use browsers even with connection to internet.

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Dunkertin Posts 5 Registration date Wednesday 29 January 2014 Status Member Last seen 29 January 2014 - 29 Jan 2014 à 19:29
jasahasch Posts 10 Registration date Friday 28 February 2014 Status Member Last seen 28 February 2014 - 28 Feb 2014 à 09:39
I cannot use any of my browsers both Firefox and Internet Explorer. However I do have a connection and can use Spotify, Steam, and Skype. Thanks for reading.

2 responses

Réponse 1 / 2
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
29 Jan 2014 à 20:01
You might try to reset the security settings to default and delete any proxy servers that malware might have added.

Good Luck
Dunkertin Posts 5 Registration date Wednesday 29 January 2014 Status Member Last seen 29 January 2014
29 Jan 2014 à 20:19
I had changed my proxy settings and reset Firefox. What do you mean by reset security settings to default?
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
29 Jan 2014 à 20:26
Internet Explorer can set the security level using "Tools" - Internet Options - Security and click on "Default level"

you might also go to "privacy" tab and set it to Medium
Dunkertin Posts 5 Registration date Wednesday 29 January 2014 Status Member Last seen 29 January 2014
29 Jan 2014 à 20:30
Sadly that did not work at all.
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
29 Jan 2014 à 20:47
sorry to hear that. You might try the Malwarebytes or Spybot software to see if they can find a problem with "browser helper" software that may be disabling your access. You would need to download it on another computer and transfer it to this one.

Another thought - do you have a router? It can some times get in the way with DNS service. Try to type the Google IP address http://74.125.224.72/ and see what happens.
You could try to reset the router or bypass it for testing.
Dunkertin Posts 5 Registration date Wednesday 29 January 2014 Status Member Last seen 29 January 2014
29 Jan 2014 à 21:11
I just ran SpyBot Search and Destroy and no malicious software was found at all.
Réponse 2 / 2
jasahasch Posts 10 Registration date Friday 28 February 2014 Status Member Last seen 28 February 2014
28 Feb 2014 à 09:39
Have you changed any security settings lately? You may have to re-install the OS.

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