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Unable to use browsers even with connection to internet.

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Dunkertin Posts 5 Registration date Wednesday January 29, 2014 Status Member Last seen January 29, 2014 - Jan 29, 2014 at 07:29 PM
jasahasch Posts 10 Registration date Friday February 28, 2014 Status Member Last seen February 28, 2014 - Feb 28, 2014 at 09:39 AM
I cannot use any of my browsers both Firefox and Internet Explorer. However I do have a connection and can use Spotify, Steam, and Skype. Thanks for reading.

2 responses

Answer 1 / 2
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 29, 2014 at 08:01 PM
You might try to reset the security settings to default and delete any proxy servers that malware might have added.

Good Luck
Dunkertin Posts 5 Registration date Wednesday January 29, 2014 Status Member Last seen January 29, 2014
Jan 29, 2014 at 08:19 PM
I had changed my proxy settings and reset Firefox. What do you mean by reset security settings to default?
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 29, 2014 at 08:26 PM
Internet Explorer can set the security level using "Tools" - Internet Options - Security and click on "Default level"

you might also go to "privacy" tab and set it to Medium
Dunkertin Posts 5 Registration date Wednesday January 29, 2014 Status Member Last seen January 29, 2014
Jan 29, 2014 at 08:30 PM
Sadly that did not work at all.
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 29, 2014 at 08:47 PM
sorry to hear that. You might try the Malwarebytes or Spybot software to see if they can find a problem with "browser helper" software that may be disabling your access. You would need to download it on another computer and transfer it to this one.

Another thought - do you have a router? It can some times get in the way with DNS service. Try to type the Google IP address http://74.125.224.72/ and see what happens.
You could try to reset the router or bypass it for testing.
Dunkertin Posts 5 Registration date Wednesday January 29, 2014 Status Member Last seen January 29, 2014
Jan 29, 2014 at 09:11 PM
I just ran SpyBot Search and Destroy and no malicious software was found at all.
Answer 2 / 2
jasahasch Posts 10 Registration date Friday February 28, 2014 Status Member Last seen February 28, 2014
Feb 28, 2014 at 09:39 AM
Have you changed any security settings lately? You may have to re-install the OS.

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