I have read your instructions of how to return my Tosiba Satellite to factory settings, which I have done before, but it is not working this time. The window that comes up is the Windows Error Recovery so only have choice of safe mode etc. Can you help. I tried to get Toshiba recovery disc creator but it doesn't come up in the start menu. Thanks
Ahhh, thank you. I was told to turn on laptop and keep pressing F8, which does bring up a recovery tool, but when I highlight the option to restore the complete Windows operating system it only advises that all files will be lost and gives option to close or restart. I had been using the laptop it was just the memory that was used up that was the problem. Does this mean that the hard disk is defective? Thank you so much for your help.