These additional information may help others
1. Please update your windows XP platform USB driver.
2.Please check the following steps first to ensure sufficient power.
Check the Device Manager or use Disk Management to see your Hard Drive exists or not.
Please make sure that end of the cable is connected to your computer's rear USB 3.0 ports(On computer's motherbroad).
Avoid using USB hubs, extension cables or other USB devices, as they often do not supply sufficient power for external hard drives.
Also try on another computer, cable, USB port and adapter to see if the problem relates to the computer, cable, USB port and adapter or not.
3.Please try to re-install this external hard drive.
Please refer below link and try to re-install.
4.You may want to run the "CHKDSK" command to check if there is any problem in your HDD.
Please refer to the link for more information. http://support.microsoft.com/kb/315265/en-us
5.Please refer to the following link to download the StoreJetToolBox and try to format your HDD:
(Formatting will be delete all data, please backup your data before format.)
6.If the problem still exist, kindly take the product with the receipt back to the original retailer and ask for a repair or replacement service.
Service mail: firstname.lastname@example.org
More relative information, please refer below link:
For more product FAQ, please refer to the following link: