Transcend External HDD not detected on XP

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mkhurram79
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- Mar 5, 2014 at 09:55 AM
mkhurram79
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Wednesday March 5, 2014
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- Mar 6, 2014 at 07:18 AM
Hellow all experts
This is my first question to all respectables. Hope to get encouraging answer
my problem is

" I purchased a new transcend external 1TB drive. It is not detected by win.xp and my system stop responding or slow down when I connect it with win. xp system.
When I connect my drive with win7, every thing is fine.

Guys any solution to make it run on windows XP.

Regards

2 replies

xpcman
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Mar 5, 2014 at 05:03 PM
You might try installing the USB Mass Storage Driver:

https://ccm.net/download/download-10054-usb-mass-storage-controller-1-00-05-01

Good Luck
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mkhurram79
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Mar 6, 2014 at 07:18 AM
These additional information may help others


1. Please update your windows XP platform USB driver.

2.Please check the following steps first to ensure sufficient power.
Check the Device Manager or use Disk Management to see your Hard Drive exists or not.
Please make sure that end of the cable is connected to your computer's rear USB 3.0 ports(On computer's motherbroad).
Avoid using USB hubs, extension cables or other USB devices, as they often do not supply sufficient power for external hard drives.
Also try on another computer, cable, USB port and adapter to see if the problem relates to the computer, cable, USB port and adapter or not.

3.Please try to re-install this external hard drive.
Please refer below link and try to re-install.
https://www.transcend-info.com/Support/FAQ-589

4.You may want to run the "CHKDSK" command to check if there is any problem in your HDD.
Please refer to the link for more information. https://support.microsoft.com/en-us/help/2641432/check-your-hard-disk-for-errors-in-windows-7

5.Please refer to the following link to download the StoreJetToolBox and try to format your HDD:
http://www.transcend-info.com/Error.aspx?code=404
(Formatting will be delete all data, please backup your data before format.)

6.If the problem still exist, kindly take the product with the receipt back to the original retailer and ask for a repair or replacement service.
Service mail: service-tw@transcend-info.com
More relative information, please refer below link:
https://track.vcdc.com/proceed.php?domain=transcendusa.com&hash=91f1184cb97a355e53eb1ce3a91c8b0c&u=eyJkb21haW4iOiJ0cmFuc2NlbmR1c2EuY29tIiwiZG9tYWluX2lkIjoiNTI3MjAxNSIsImZvbGRlcl9pZCI6bnVsbCwibWlkIjoiMTUxIiwiZmlsdGVyX2lkIjpudWxsLCJhZHZlcnRpc2VyX2lkIjoiOCIsInRhcmdldCI6Imh0dHA6XC9cL21lbGFudGhpb3MtYW5hLmNvbVwvemN2aXNpdG9yXC9hMTI4ODBmMy0zNTg5LTExZWItOGJmMC0wYWMzNjI4MWY4ZDNcLzYwMTkxNzNiLTY3NWUtNDg1Mi05OGY0LWQ0ZjQ3ZWRiYjk3Mj9jYW1wYWlnbmlkPTQ3ZjgzNzYwLWYxMTgtMTFlYS05YmM4LTBhYzJiYmY0YWRhNyIsImlwX2FkZHJlc3MiOiI5MS4yMDkuMzUuMjE4IiwidHlwZSI6ImphdmFfcmVkaXJlY3QiLCJiaWQiOiIwLjAwNTUyIn0=


For more product FAQ, please refer to the following link:
https://www.transcend-info.com/Support/service/
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