Cannot access ip address and internet

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pipobsncpa Posts 1 Registration date Thursday March 6, 2014 Status Member Last seen March 6, 2014 - Mar 6, 2014 at 04:03 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 7, 2014 at 05:29 PM
hello,

i'm using windows xp service pack 3. i changed my internet provider from att to comcast. i can not access my internet connection although i have excellent wireless connectivity. the message shows ip address can not be accessed.

luis
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 6, 2014 at 04:24 PM
I suggest you call Comcast. They should be able to walk you through changing the router settings. I assume you had DSL from AT&T. DSL normally uses a different connection protocol than cable. The router clones the address from the DSL modem. I'm sure the Comcast techs see this problem daily and can run you through resetting the router.

Good Luck
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 7, 2014 at 05:29 PM
Did Comcast help you?
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