I am connected to the Internet but my browsers won't loadClosed

Question

Hi all,

For 4 days now I have not been able to use my browsers chrome or Internet explorer. I am connected to the Internet but when I open my browsers it says this web page is not available.
I have tried turning everything off and that doesn't work. My dads laptop works fine on the sky Internet it's just my laptop that won't load. I have a Sony vio and its windows xp.
Please please can someone help me. I am not very good with the tech and am really struggling. Many thanks

kieferschild · Answer

Hello,

can you please go to Start > Control Panel > Internet Options

select the "Advanced" tab and select  restore advanced settings and then reset.

Try internet explorer now.

Helpplease101 · Answer

Hello there, thank you for the suggestion but this has still not worked.
Also I just realised I am on windows vista not xp 
Please please help

Helpplease101 · Answer

Hi there please can you explain how to set a network location? The Internet used to work fine but only the last 4 days the browser won't connect.

Ambucias · Answer

Greetings Helpme, Lord Kieferschild and Mark,

Please, if I may intervene...

Helpme, if you boot your lappy in safe mode, tapping F8 and select with networking, do you get your browser to work?

If it works, some virus got into your lappy.  There are ways to crush those viruses with which we can prescribe a remedy.

Let us know.

Regards

Helpplease101 · Answer

I went into network and sharing panel in my control panel but still can't find network location. I also just tried it I'm safe mode with networking but browser still won't work :(

Helpplease101 · Answer

I ran malware and moved a few threats to the vault but that still hasn't made my browser work. What else can I do? Is it fixable or do I just need a new laptop?

Helpplease101 · Answer

I turned my laptop off by pushing the power off button not using shutdown so that when I turned it on I had the option of safe mode or starting normally. I chose the safe mode with networking like you suggested I don't understand f8 when I push it nothing happens.

Ambucias · Answer

I suggest you try to restore your XP to a date prior to the beginning of the issue, you will not lose any data.

Helpplease101 · Answer

Please can you explain step by step how to do this. I have really have no experience with any of what you are saying and have no clue how to do it.

Ambucias · Answer

Of course

Click on start
Programmes

Click on tools and select system restore a window will open

Restore to a previous time should already be checked, click on next
On the left hand side, you will see a calendar, the dates in bold are restore points, if there are none, go back to March, select a date in bold by clicking on it (Ensure it is a date before the issue)

Click on next and restoration will begin.

Restart you system

Good luck

Helpplease101 · Answer

Sorry the only tools I can find is administrative tools
Or performance information tools please can you direct, I am on vista, have to go to work now but will check when I get in tonight thank you so much for taking the time to help me

Ambucias · Answer

Sorry about that Chief, lost my head for a moment. (Vista, you poor soul)

See this article

https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

Under the heading "Easy to use"

Ensure to pick a date prior to the issue.

Good luck and God Save the Queen!

kieferschild · Answer

Did we manage to get in to safe mode?

turn your laptop off.

when you turn it on repeatedly press the F8 Key at the top of your numbers.

Tap the key over and over, don't hold it down.

select Safe Mode with Networking

Helpplease101 · Answer

Hey everyone sorry for the late reply I've been getting over chicken pox :,( everything failing at once!

Ok so updates, when my computer is in safe mode it doesn't allow me to connect to the Internet.

I also tried system restore but that didnt work either, do you have any more suggestions?  Please

Ambucias · Answer

Good news!  You will never get chicken pox again.  (But someday, shingles)

Try this:

For IE though,  go to tools, internet options, connections, LAN settings, and uncheck "Use a proxy server..."

kieferschild · Answer

When you went in to safe mode did you select SAFE MODE WITH NETWORKING. normally safe mode will not do im afraid.

Helpplease101 · Answer

Same issue I'm afraid, Internet connected but browser still unable to load. Any more suggestions??

Ambucias · Answer

go to
start > All programs > click on run
Type: cmd press enter for a black window to open 
then type: ipconfig /flushdns
and hit enter 

Restart you machine

Helpplease101 · Answer

When I did this the black box after I hit enter it said 'the requested operation requires elevation

I restarted anyway but the browser still won't load. Any more ideas? :(
Just a reminder I am on vista on a Sony vio laptop.

Helpplease101 · Answer

How do you run as administrator when I right click in the cmd run thing it doesn't give me that option?? Sorry I am not very technical

ac3mark · Answer

Not in the command prompt.  Close the command prompt, and open like this:

Helpplease101 · Answer

Thank you so much for taking the time to do the screen grab. I did it as directed and restarted but the browser still won't load, I really don't know what else to do?? Do you think it's fully broken??

Helpplease101 · Answer

Do we have any more suggestions??

Ambucias · Answer

A few last suggestions.

1. Uninstall Chrome.  Chrome is known to create conflicts.

2. You may have a virus, not you but your computer.

Download this tool and put it on a flash drive (pen drive) from there, install it on your sick machine. (Update it, you should get a connection)

Run a full scan.

Catttb · Answer

Hi there,

Im having the same problem Im connected to the Internet .  I get a screen in blank I took it to a  pc place they said I have a virus.  I got Fix Me Stick a virus removal.  Im scanning my Pc right now . i will updated U with the results.  By the way,  I did everything what u  ve'been told  here nothing worked .

Craftminer1234 · Answer

Hey dude, I have had this happen to me and this is what you should do

Download malware scanning program e.g malware bytes 

Run it

Do a quick scan

Follow instructions

Delete malware

Restart you computer

I am connected to the Internet but my browsers won't load

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