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I am connected to the Internet but my browsers won't load

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Helpplease101 Posts 14 Registration date Tuesday April 8, 2014 Status Member Last seen April 19, 2014 - Apr 8, 2014 at 12:56 AM
Craftminer1234 Posts 3 Registration date Saturday April 26, 2014 Status Member Last seen April 26, 2014 - Apr 26, 2014 at 05:20 PM
Hi all,

For 4 days now I have not been able to use my browsers chrome or Internet explorer. I am connected to the Internet but when I open my browsers it says this web page is not available.
I have tried turning everything off and that doesn't work. My dads laptop works fine on the sky Internet it's just my laptop that won't load. I have a Sony vio and its windows xp.
Please please can someone help me. I am not very good with the tech and am really struggling. Many thanks
Related:

26 responses

Answer 21 / 26
Blocked Profile
Apr 19, 2014 at 05:45 PM
Not in the command prompt. Close the command prompt, and open like this:

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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Apr 19, 2014 at 05:55 PM
Mark,

Another one for you: you are illustrative and picture full.

Thanks
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Blocked Profile
Apr 19, 2014 at 06:08 PM
I can see where the confusion was. I did say right click oer the command prompt.
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Answer 22 / 26
Helpplease101 Posts 14 Registration date Tuesday April 8, 2014 Status Member Last seen April 19, 2014 1
Apr 19, 2014 at 05:55 PM
Thank you so much for taking the time to do the screen grab. I did it as directed and restarted but the browser still won't load, I really don't know what else to do?? Do you think it's fully broken??
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Answer 23 / 26
Helpplease101 Posts 14 Registration date Tuesday April 8, 2014 Status Member Last seen April 19, 2014 1
Apr 19, 2014 at 06:53 PM
Do we have any more suggestions??
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Answer 24 / 26
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Apr 20, 2014 at 05:22 PM
A few last suggestions.

1. Uninstall Chrome. Chrome is known to create conflicts.

2. You may have a virus, not you but your computer.

Download this tool and put it on a flash drive (pen drive) from there, install it on your sick machine. (Update it, you should get a connection)

Run a full scan.
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Answer 25 / 26
Catttb Posts 1 Registration date Tuesday April 22, 2014 Status Member Last seen April 22, 2014
Apr 22, 2014 at 04:33 PM
Hi there,

Im having the same problem Im connected to the Internet . I get a screen in blank I took it to a pc place they said I have a virus. I got Fix Me Stick a virus removal. Im scanning my Pc right now . i will updated U with the results. By the way, I did everything what u ve'been told here nothing worked .
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Apr 22, 2014 at 04:45 PM
Thanks Catttb

Please keep us posted.
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Answer 26 / 26
Craftminer1234 Posts 3 Registration date Saturday April 26, 2014 Status Member Last seen April 26, 2014 1
Apr 26, 2014 at 05:20 PM
Hey dude, I have had this happen to me and this is what you should do

Download malware scanning program e.g malware bytes

Run it

Do a quick scan

Follow instructions

Delete malware

Restart you computer
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