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Windows Explorer will not run at all

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FrePac Posts 7 Registration date Thursday April 17, 2014 Status Member Last seen May 28, 2014 - Apr 17, 2014 at 12:24 PM
 Blocked Profile - May 9, 2014 at 08:01 PM
Toshiba Satellite x64 Windows 7 laptop: After Windows startup screen goes black with moving cursor. Task manager works, so initiated virus scans from there; program windows normal. If I reboot in "Safe Mode," get an error message that "Windows Explorer did not start." Nothing on screen but the "Safe Mode" corners. Have tried everything I know. Am totally flummoxed. Ideas?
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4 responses

Answer 1 / 4
Blocked Profile
Apr 17, 2014 at 01:46 PM
Hello,

what happens if, from task manager you go to file > run > explorer.exe ?
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FrePac Posts 7 Registration date Thursday April 17, 2014 Status Member Last seen May 28, 2014
Apr 17, 2014 at 02:56 PM
Tried that... just pops up in running "processes" for a moment then disappears immediately.
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FrePac Posts 7 Registration date Thursday April 17, 2014 Status Member Last seen May 28, 2014
Apr 19, 2014 at 11:03 PM
Can run all programs normally through Task Manager... just no Windows Explorer (so no Desktop or Task Bar.) Ran Belarc Advisor; appear to have several updates (esp. Adobe) that failed.
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Answer 2 / 4
Blocked Profile
Apr 20, 2014 at 06:54 PM
From task manager can you go to run > MSCONFIG press OK.

click on startup and uncheck everything and apply.

go to services and click hide all microsoft services and uncheck them all and apply then restart.
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FrePac Posts 7 Registration date Thursday April 17, 2014 Status Member Last seen May 28, 2014
Apr 22, 2014 at 11:41 PM
Did as you suggested... on the "apply" would hang up and "program not responding" message. Restarted in Safe Mode and followed procedure, concluded okay; restarted, no change in status. Black screen, no desktop or taskbar, but all programs (including this browser) run via Task Manager normally. Any other ideas I can try?
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FrePac Posts 7 Registration date Thursday April 17, 2014 Status Member Last seen May 28, 2014
Apr 25, 2014 at 08:00 PM
Guess I misdiagnosed the issue: Followed your instructions, then when I checked "processes" in Task Manager, showed that Windows Explorer was running... stopped and restarted... not change in black screen with cursor. Can do everything except pull up my desktop, although I can access in by browsing from Task Manager. ???
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Answer 3 / 4
Blocked Profile
Apr 25, 2014 at 08:33 PM
Did you disable all third party services and startup items and restart your computer in normal mode? may be worth waiting for the "Not responding" to start responding.
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FrePac
May 4, 2014 at 10:59 AM
Yes... have restarted in every mode. Reinstalling Windows my only recourse?
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Answer 4 / 4
Blocked Profile
May 9, 2014 at 08:01 PM
Can you please give these instructions a try:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
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