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Windows Explorer will not run at all

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FrePac Posts 7 Registration date Thursday 17 April 2014 Status Member Last seen 28 May 2014 - 17 Apr 2014 à 12:24
 Blocked Profile - 9 May 2014 à 20:01
Toshiba Satellite x64 Windows 7 laptop: After Windows startup screen goes black with moving cursor. Task manager works, so initiated virus scans from there; program windows normal. If I reboot in "Safe Mode," get an error message that "Windows Explorer did not start." Nothing on screen but the "Safe Mode" corners. Have tried everything I know. Am totally flummoxed. Ideas?
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4 responses

Réponse 1 / 4
Blocked Profile
17 Apr 2014 à 13:46
Hello,

what happens if, from task manager you go to file > run > explorer.exe ?
FrePac Posts 7 Registration date Thursday 17 April 2014 Status Member Last seen 28 May 2014
17 Apr 2014 à 14:56
Tried that... just pops up in running "processes" for a moment then disappears immediately.
FrePac Posts 7 Registration date Thursday 17 April 2014 Status Member Last seen 28 May 2014
19 Apr 2014 à 23:03
Can run all programs normally through Task Manager... just no Windows Explorer (so no Desktop or Task Bar.) Ran Belarc Advisor; appear to have several updates (esp. Adobe) that failed.
Réponse 2 / 4
Blocked Profile
20 Apr 2014 à 18:54
From task manager can you go to run > MSCONFIG press OK.

click on startup and uncheck everything and apply.

go to services and click hide all microsoft services and uncheck them all and apply then restart.
FrePac Posts 7 Registration date Thursday 17 April 2014 Status Member Last seen 28 May 2014
22 Apr 2014 à 23:41
Did as you suggested... on the "apply" would hang up and "program not responding" message. Restarted in Safe Mode and followed procedure, concluded okay; restarted, no change in status. Black screen, no desktop or taskbar, but all programs (including this browser) run via Task Manager normally. Any other ideas I can try?
FrePac Posts 7 Registration date Thursday 17 April 2014 Status Member Last seen 28 May 2014
25 Apr 2014 à 20:00
Guess I misdiagnosed the issue: Followed your instructions, then when I checked "processes" in Task Manager, showed that Windows Explorer was running... stopped and restarted... not change in black screen with cursor. Can do everything except pull up my desktop, although I can access in by browsing from Task Manager. ???
Réponse 3 / 4
Blocked Profile
25 Apr 2014 à 20:33
Did you disable all third party services and startup items and restart your computer in normal mode? may be worth waiting for the "Not responding" to start responding.
FrePac
4 May 2014 à 10:59
Yes... have restarted in every mode. Reinstalling Windows my only recourse?
Réponse 4 / 4
Blocked Profile
9 May 2014 à 20:01
Can you please give these instructions a try:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows